Customer Service Manager

5 days ago

Mumbai, Maharashtra, India Dreibach Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Work Schedule: 56 days per week (MondaySaturday), 8:00 AM 5:00 PM (GMT)

Industry: E-Commerce / Online Retail

About the Role

We are looking for a highly motivated and detail-oriented Customer Service Executive to join our growing e-commerce team. The ideal candidate will have hands-on experience managing customer service for platforms like Amazon, eBay, and other e-commerce channels. You should be fluent in written and spoken English, skilled at problem-solving, and committed to delivering outstanding customer experiences.

Key Responsibilities

  • Manage and respond to customer queries via email, chat, and phone across multiple e-commerce platforms (Amazon, eBay, Website, etc.).
  • Handle customer complaints, returns, and escalations with professionalism and efficiency.
  • Provide accurate information regarding products, orders, and policies.
  • Ensure service levels (response time, resolution time, and satisfaction) are consistently met.
  • Coordinate with internal teams (operations, warehouse, and sales) to resolve customer issues.
  • Maintain records of customer interactions, feedback, and transactions.
  • Identify recurring problems and suggest process improvements.
  • Deliver a consistently high level of customer satisfaction through empathy and effective communication.

Requirements

  • Minimum 2+ years of experience in e-commerce customer service (Amazon, eBay, or similar platforms).
  • Excellent English communication skills (both written and spoken).
  • Strong problem-solving ability and attention to detail.
  • Ability to manage multiple tasks and work under pressure.
  • Familiarity with CRM systems, email handling, and order management tools.
  • Flexible to work 5-6 days a week, GMT hours (8 AM 5 PM).

Preferred Skills

  • Experience in handling international customers.
  • Knowledge of e-commerce policies (returns, refunds, claims, etc.).
  • Ability to work independently with minimal supervision.
  • Strong teamwork and interpersonal skills.

What We Offer

  • Competitive salary based on experience.
  • Opportunity to work with a fast-growing international e-commerce company.
  • Long-term career growth opportunities.
  • Supportive and collaborative work environment.

  • Senior Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Customer Service Manager

    4 weeks ago

    Mumbai, Maharashtra, India Orange Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers measure service provided against defined Service Level Agreements Service Level Management Prepare and publish Program Plan including Program Structure Roadmap Governance Matrix of Customer Service Strategy ensure all internal and...

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India Resource Management Group Plus Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Lead and manage a team of customer service executives. Develop and implement customer service strategies.Experience in managing customer service teams in the jewellery industry.

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India Muhavra Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Service Manager Blue Tokai Coffee RoastersLocation: Andheri West, MumbaiRole OverviewThe Customer Service Manager will lead our customer support function, ensuring every customer interaction reflects our premium brand values. This role combines strategic leadership with hands-on problem-solving, with the goal of delivering outstanding...

  • Customer Service Manager-Support Services-Customer Service

    2 weeks ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role  Customer Service Manager - Support Services-Customer Service  Job Role  End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify...

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India Krishna Enterprise's Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer...

  • Manager- Customer Service

    2 weeks ago

    Mumbai, Maharashtra, India Arxada Full time ₹ 90,00,000 - ₹ 1,20,00,000 per year

    Arxadais a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life...

  • Customer Relationship Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

  • VP - Contact Centre(Ecomm/OTA)

    2 weeks ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

  • Assistant Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India ECL Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Assistant Manager Customer ServiceDepartment: Customer Experience / OperationsLocation: MumbaiReports To: Customer Service Manager / Head of Customer ExperienceEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-focused Assistant Manager – Customer Service to oversee daily operations of the customer support team. The...