Client Success Manager

1 week ago

Gurgaon, Haryana, India OYO Full time US$ 9,00,000 - US$ 12,00,000 per year

Role Overview:

As an Account Manager you will play a key role in growing our network of property owners, real estate developers, and builder partners. Your main responsibility is to establish and nurture strong relationships, onboard new partners, and drive property acquisition opportunities. This is a growth-focused role requiring strategic communication, relationship building, and account development skills.

Key Responsibilities:

Relationship Management

  • Manage and strengthen relationships with existing homeowners, builders, real estate agents, and property developers.
  • Act as the primary point of contact for partners throughout their onboarding and post-onboarding journey.
  • Understand partner objectives and deliver value-added solutions to ensure long-term engagement and satisfaction.
  • Proactively manage partner churn by identifying at-risk accounts, resolving issues swiftly, and re-engaging inactive partners.
  • Regularly monitor partner feedback and work cross-functionally to enhance the partner experience.

Business Development & Growth

  • Identify and convert new partnership opportunities to onboard quality properties.
  • Drive business growth by promoting offerings and demonstrating strong ROI to prospective property owners.
  • Collaborate with the Growth and Supply teams to expand our property portfolio in alignment with business targets.

Partner Onboarding & Support

  • Guide new partners through the onboarding processproperty setup, compliance checks, and system integration.
  • Ensure partners are well-informed about pricing, booking procedures, revenue potential, and service terms.
  • Resolve queries and support partners in optimizing their listings and maximizing occupancy.

Reporting & Performance Monitoring

  • Maintain accurate records of partner accounts, communications, and business outcomes using CRM tools.
  • Track account performance, revenue contribution, and partner satisfaction levels.
  • Provide regular feedback and insights to the leadership team to improve partner experience and operational strategies.

Key Skills & Competencies:

  • Strong relationship-building and account management skills
  • Excellent verbal and written communication (fluency in English is essential)
  • Prior experience in real estate, hospitality, or B2B partnership roles
  • Strong negotiation and presentation skills
  • Ability to understand business metrics and propose data-driven growth solutions
  • High attention to detail and ability to manage multiple stakeholders simultaneously
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite

Eligibility & Preferred Background:

  • 3+ years of experience in client-facing, account management, or partner development roles
  • Experience in property onboarding or working with developers, real estate agents, or homeowner networks is preferred
  • Ability to adapt to a fast-paced, global business environment

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