Client Success

1 week ago

Gurgaon, Haryana, India OnGrid Full time ₹ 15,00,000 - ₹ 28,00,000 per year

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than
500+ million checks
across
3000+ happy clients
.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 400+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Objective:

Understand organization business/product, check the alignment of client

businesses.
Roles & Responsibilities:

● Building long-term relationships with clients

● Build relationships with key employees among clients

● Addressing clients concerns and complaints

● Create plans to address clients' business needs

● Advise clients on creating profitable processes

● Schedule regular meetings with clients to ensure they are satisfied

● Act as point of contact for complaints and escalate issues as appropriate

● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to

address clients' needs

Requirements:

● 1-4 years of experience in Client Servicing/Customer Service

● Graduate in any specialization

● Good knowledge of working on google sheets and Microsoft office.

● Problem-solving oriented attitude with professionalism.

● Strong multitasking, time management, and target achieving skills.

● Excellent communication and listening skills with good command of the English language (Both ●

written and spoken).

● Ability to perform under pressure.

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