Customer Success Specialist

6 days ago


Gurgaon, Haryana, India Procol Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Description

Procol is India's fastest-growing procurement technology company.

Founded in 2018, Procol's solutions have been securely deployed at many $1B global companies helping procurement teams reduce costs, digitize procurements, improve compliance by replacing emails and excel workflows with the world's most easy-to-use and secure e-sourcing platform managing a spend of 5000 Cr . Procol is rated 4.9/5 by trusted enterprises on G2 and has been featured by Forbes.

We're a team of ex-Google New York, Zomato, OYO who've worked at high-impact, growth companies and believe that we're on the journey of building one. Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.

Hiring Customer Success Specialist

At Procol we are looking for a Customer Success Executive to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The incumbent will be responsible for client engagement, client adoption, client satisfaction and successful business outcomes for Procols customers.

What you'll do:
  • Maintaining customer support mechanisms.
  • Assist with the Onboarding & Training of a client.
  • Setting up a reporting mechanism and sending daily reports to the Manager.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Update product knowledge on an ongoing basis.
Role Requirements:
  • Minimum 1 year of relevant customer support experience.
  • Good communication skills (English, Hindi).
  • Excellent People management skills.
  • Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge.
  • Experience in MS Office.
Why you'll love Procol:
  • Learn and grow fast with a growing startup which impacts millions of businesses.
  • Work closely with the founding team and become a part of building a successful company.
  • Openly collaborate with few of Indias most talented folks, who will challenge you every day.
  • Industry competitive salary and benefits.
  • Get advance salaries every month.
  • Employee health insurance covered by us.
  • Flexible working hours.

Procol is an equal opportunity employer and we believe diversity is key to our success.

Send your resume at
Learn more about us at Procol: Next generation procurement

Featured in Economic Times Forbes Business Standard Read User Reviews

Locations: Gurgaon, India



  • Gurgaon, Haryana, India The Travel House Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Role Overview:We are seeking a highly motivated and dynamicCorporate & Customer Success Specialistto join our team. This role offers a unique opportunity to work closely with our clients while contributing to business growth within a designated region.As a Corporate & Customer Success Specialist, you will serve as a vital point of contact for our clients,...


  • Gurgaon, Haryana, India eSec Forte® Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Role:As a Customer Success Manager (CSM), you will be the key interface between the customer and internal teams. You'll be responsible for ensuring successful onboarding, adoption, and overall satisfaction with our cybersecurity & DFIR solutions and services. Your goal is to drive long-term value and build trusted relationships with enterprise...


  • Gurgaon, Haryana, India Spyne Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About SpyneAt Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.Backed by $16M in Series Afunding from Accel, Vertex Ventures, and other top...


  • Gurgaon, Haryana, India easySLR Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionEasySLR simplifies systematic literature reviews with advanced Large Language Model (LLM) research, deep domain expertise, and a focus on superior user experience. Our platform is designed to streamline the review process for researchers, ensuring efficiency and accuracy. EasySLR is dedicated to providing innovative solutions that improve...


  • Gurgaon, Haryana, India Eshopbox Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Success Manager, located in Pune. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. They will analyze customer data to provide insights and solutions to improve the customer experience. Daily tasks...


  • Gurgaon, Haryana, India Ginesys Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole: Customer Success ExecutiveCompany OverviewEaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...


  • Gurgaon, Haryana, India GreyB Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Customer Success Manager (CSM) - SalesLocation - GurugramShift Timing- 1 PM onwardsAbout GreyBGreyB is a technology and innovation consulting company working with R&D professionals and innovation teams, helping them navigate their research and innovation strategy. For example:At GreyB, we are revolutionizing innovation intelligence by combining rigorous...


  • Gurgaon, Haryana, India Work Companion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success ExecutiveLocation: Gurugram, HaryanaEmployment Type: Full-timeIndustry: SaaS, HRTech, HRMSAbout WoCoWoCo (Work Companion) is a leading HRTech SaaS company that automates HR and Payroll processes for SMBs and mid-market companies. With approximately 30,000 end users across 150+ organizations, we're on a mission to support businesses and their...


  • Gurgaon, Haryana, India Ginni Systems Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole: Customer Success ExecutiveCompany Overview:EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...


  • Gurgaon, Haryana, India Nat Habit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join NatHabit as a Customer Success ExecutiveChat Process -Job Title: Customer Success ExecutiveAbout the Role:As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This...