Center Manager

1 week ago


Wagle Estate Thane Maharashtra, India Study Metro THANE BRANCH Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Summary:

Oversee daily operations of UMA's Thane center, manage counsellors/tele-callers, ensure revenue targets are achieved, and handle student satisfaction.

Key Responsibilities:

  • Manage team of counsellors & tele-counsellors across verticals.
  • Monitor lead flow, conversions, and overall student experience.
  • Create weekly/monthly revenue reports and ensure KPIs are met.
  • Conduct training sessions for staff to improve sales/counseling skills.
  • Resolve escalations with parents/students.
  • Coordinate with marketing team for campaigns & events.

KPIs (Monthly):

  • Center Revenue Target Achievement: ≥ 90% of set target.
  • Team Conversion Rate: ≥ 15% across verticals.
  • Student Satisfaction Score: ≥ 4/5 average feedback.
  • Attrition Control: ≤ 10% per quarter.
  • Lead Utilization: ≥ 80% leads actively followed.

Revenue-Based Incentives: Monthly incentives, Quartely and Annual Performance based bonuses

Job Type: Full-time

Pay: From ₹50,000.00 per month

Application Question(s):

  • How do you ensure proper reporting and avoid lead wastage?
  • What motivational techniques have you used to keep your sales team performing consistently?
  • How would you deal with consistent low conversion despite high call volume?

Work Location: In person


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