Center Manager
1 week ago
Role Summary:
Oversee daily operations of UMA's Thane center, manage counsellors/tele-callers, ensure revenue targets are achieved, and handle student satisfaction.
Key Responsibilities:
- Manage team of counsellors & tele-counsellors across verticals.
- Monitor lead flow, conversions, and overall student experience.
- Create weekly/monthly revenue reports and ensure KPIs are met.
- Conduct training sessions for staff to improve sales/counseling skills.
- Resolve escalations with parents/students.
- Coordinate with marketing team for campaigns & events.
KPIs (Monthly):
- Center Revenue Target Achievement: ≥ 90% of set target.
- Team Conversion Rate: ≥ 15% across verticals.
- Student Satisfaction Score: ≥ 4/5 average feedback.
- Attrition Control: ≤ 10% per quarter.
- Lead Utilization: ≥ 80% leads actively followed.
Revenue-Based Incentives: Monthly incentives, Quartely and Annual Performance based bonuses
Job Type: Full-time
Pay: From ₹50,000.00 per month
Application Question(s):
- How do you ensure proper reporting and avoid lead wastage?
- What motivational techniques have you used to keep your sales team performing consistently?
- How would you deal with consistent low conversion despite high call volume?
Work Location: In person
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