Citizen Center Manager
1 week ago
Key Responsibilities
- Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions
- Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis
- Effective handholding of customer in the postpossession stage [30 days]
- Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls
- Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions.
- Driving loyalty sales through citizen engagements
- Leading, mentoring and training team to drive a positive customer experience at all citizens touch points.
- Social Media tracking for complaints and ensure effective resolution
- Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages
- Maintain healthy CSAT metrics including postpossession and KHO effectiveness
- Ensure 100% compliance in KYC
- Manage and guide team members as required
Qualification: Any Graduate / Post Graduate
Practice and Other Requirements: Minimum 8-10 years of experience in Hospitality / Airlines
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