Citizen Center Manager

1 week ago


Dombivli Mumbai Thane, India Lodha Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

  • Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions
  • Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis
  • Effective handholding of customer in the postpossession stage [30 days]
  • Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls
  • Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions.
  • Driving loyalty sales through citizen engagements
  • Leading, mentoring and training team to drive a positive customer experience at all citizens touch points.
  • Social Media tracking for complaints and ensure effective resolution
  • Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages
  • Maintain healthy CSAT metrics including postpossession and KHO effectiveness
  • Ensure 100% compliance in KYC
  • Manage and guide team members as required

Qualification: Any Graduate / Post Graduate

Practice and Other Requirements: Minimum 8-10 years of experience in Hospitality / Airlines


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