Customer Service Representative

11 hours ago

Wagle Estate Thane Maharashtra, India Nagrik Company Full time

**Job Title**: Customer Service Representative - Customer Engagement & Retention

**Location**: Unit No. 903 & 904, Opal Square, Road No. 16, Wagle Estate, Near MIDC Office, Thane West

**Job Type**: Full-Time

**Reports To**: Customer Service Manager

**Job Overview**:
**Key Responsibilities**:

- **Personalized Greetings**: Send timely birthday and anniversary messages to customers, fostering a sense of appreciation and connection.
- **Offer Communication**: Inform customers about current promotions, new products, and exclusive offers, encouraging engagement and sales.
- **Customer Database Management**: Maintain accurate records of customer interactions, preferences, and feedback using CRM tools.
- **Issue Resolution**: Address and resolve customer inquiries or concerns promptly, escalating issues when necessary.
- **Cross-Department Collaboration**: Work closely with marketing and sales teams to align customer engagement strategies with business objectives.

**Required Skills & Qualifications**:

- **Communication Skills**: Fluent in English and Hindi; proficiency in Marathi is a plus.
- **Experience**: Minimum of 1 year in customer service or a related field.
- **Interpersonal Skills**: Strong listening skills with the ability to empathize and build rapport with customers.
- **Organizational Skills**: Ability to manage multiple tasks and prioritize effectively.
- **Problem-Solving**: Demonstrated ability to address customer issues and provide appropriate solutions.

**Preferred Qualifications**:

- Experience in a call center or customer engagement role.
- Familiarity with customer feedback tools and survey platforms.
- Knowledge of the company's products and services.

**Benefits**:

- Competitive salary Opportunities for professional development and career advancement.

Contact No : 86556 57783 / 93724 90084 (W

Pay: ₹18,000.00 - ₹25,000.00 per hour

Expected hours: 8 per week

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

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