Customer Service Representative
1 day ago
**Job Title**: Customer Service Representative - Customer Engagement & Retention
**Location**: Unit No. 903 & 904, Opal Square, Road No. 16, Wagle Estate, Near MIDC Office, Thane West
**Job Type**: Full-Time
**Reports To**: Customer Service Manager
**Job Overview**:
**Key Responsibilities**:
- **Personalized Greetings**: Send timely birthday and anniversary messages to customers, fostering a sense of appreciation and connection.
- **Offer Communication**: Inform customers about current promotions, new products, and exclusive offers, encouraging engagement and sales.
- **Customer Database Management**: Maintain accurate records of customer interactions, preferences, and feedback using CRM tools.
- **Issue Resolution**: Address and resolve customer inquiries or concerns promptly, escalating issues when necessary.
- **Cross-Department Collaboration**: Work closely with marketing and sales teams to align customer engagement strategies with business objectives.
**Required Skills & Qualifications**:
- **Communication Skills**: Fluent in English and Hindi; proficiency in Marathi is a plus.
- **Experience**: Minimum of 1 year in customer service or a related field.
- **Interpersonal Skills**: Strong listening skills with the ability to empathize and build rapport with customers.
- **Organizational Skills**: Ability to manage multiple tasks and prioritize effectively.
- **Problem-Solving**: Demonstrated ability to address customer issues and provide appropriate solutions.
**Preferred Qualifications**:
- Experience in a call center or customer engagement role.
- Familiarity with customer feedback tools and survey platforms.
- Knowledge of the company's products and services.
**Benefits**:
- Competitive salary Opportunities for professional development and career advancement.
Contact No : 86556 57783 / 93724 90084 (W
Pay: ₹18,000.00 - ₹25,000.00 per hour
Expected hours: 8 per week
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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