Customer Service Outbound

2 days ago


Wagle Estate Thane Maharashtra, India Shaadi.Com Full time

**Responsibilities**:

- Make outbound calls to existing customers for service-related follow-ups and renewals.
- Handle customer queries and ensure a high level of satisfaction.
- Maintain accurate records of customer interactions and follow-ups.
- Meet daily and monthly targets for renewals and customer engagement.
- Work collaboratively with team members to achieve departmental goals.

**Requirements**:

- **Languages**:

- Fluent in **Hindi** (mandatory)
- Additional Language Requirements:

- **Hindi + Marathi** - 15 openings
- **Gujarati + Marathi** - 10 openings
- Minimum **1 year of experience** in outbound customer service.
- **HSC (12th pass)** or higher education.
- Strong communication and interpersonal skills.
- Must be comfortable working in a target-driven environment.

**Salary & Benefits**:

- **Salary**: ₹20,000 (In-hand) + Attractive Incentives
- **Additional Benefits**: PF, ESIC, and other statutory benefits (on-roll employment)

**Work Schedule**:

- **Working Days**: 5 days/week
- **Weekly Offs**: 2 rotational offs (between Monday to Friday)
- **Timings**: Day shift (No night shifts)

**Why Join Us?**
- Stable on-roll opportunity with a reputed organization
- Clear growth path with performance-based incentives
- Supportive work culture and regular training programs

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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