Technical Support Specialist

7 days ago

Bengaluru, Karnataka, India Entrar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: ERP Support Specialist

Job Summary:

Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and administration.

Responsibilities:

  • Provide technical support for the company's ERP system, including troubleshooting and resolving technical issues reported by end-users.
  • Communicate with end-users via phone, email, or in-person to gather information on the reported issue and provide timely and effective solutions.
  • Collaborate with the IT team to troubleshoot and resolve issues related to the ERP system, including network connectivity, database connectivity, and other technical issues.
  • Assist in the implementation of the ERP system, including configuration and testing, and provide post-implementation support.
  • Create and maintain documentation of technical procedures, system configurations, and user guides.
  • Conduct user training sessions to educate users on system features and functionality.
  • Monitor the performance of the ERP system and make recommendations for improvements or upgrades as needed.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology or related field.
  • 2+ years of experience in supporting and troubleshooting ERP systems.
  • In-depth understanding of ERP system functionality, including finance, lead, admission and inventory modules.
  • Strong problem-solving skills and ability to troubleshoot technical issues quickly and effectively.
  • Excellent communication skills and ability to work collaboratively with end-users and IT teams.
  • Ability to manage multiple tasks and projects simultaneously while adhering to deadlines.
  • Experience with ERP implementation, configuration, and administration.
  • Knowledge of ITIL (IT Infrastructure Library) framework is a plus.

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