Technical Support Specialist

2 weeks ago


Bengaluru, India TeamWare Solutions Full time

About the Role :We are hiring a Technical Support Specialist AutoStore EXACTA & Conveyor Systems.Locations : Bangalore, Hyderabad.Work Model : Hybrid.Experience : 5-7 Years.Notice Period : Immediate15 days.Open roles : 15.Job Description : Technical Support Specialist AutoStore EXACTA & Conveyor Summary :We are seeking a skilled Technical Support Specialist to provide application and operational support for AutoStore EXACTA warehouse execution software (WES/WCS) and conveyor/material handling systems.The ideal candidate will have hands-on experience supporting automated warehouse operations, including AutoStore, conveyors, and warehouse control systems, ensuring optimal system uptime and efficiency for distribution and fulfillment Qualifications :Education : Bachelors degree in Computer Science, Information Systems, Engineering, or related :- 5 to 8 years of IT/technical support experience, with 2+ years in AutoStore EXACTA or warehouse control systems (WCS).- Strong knowledge of automated material handling systems, conveyors, and warehouse execution systems.- Experience troubleshooting databases (SQL Server/Oracle), system logs, and APIs.- Familiarity with PLC/controls, networking, and RF device Skills :- Hands-on with EXACTA WES/WCS modules, order routing, and exception handling.- Proficiency in SQL, scripting (PowerShell, Python, or Shell), and system monitoring tools.- Understanding of warehouse processes (inbound, outbound, picking, packing, inventory EXACTA WMS (Warehouse Management System) :- Understanding of warehouse workflows (receiving, storage, picking, replenishment).- Knowledge of EXACTA software modules (order management, inventory control, system monitoring).- Familiarity with database systems (often SQL Server or Oracle) for troubleshooting and reporting.- Experience with integration protocols (APIs, middleware, ERP/WMS Systems :- Basic mechanical engineering concepts (belts, rollers, motors, gearboxes, pneumatics).- Knowledge of material handling equipment (conveyors, sorters, lifts).- Understanding conveyor logic controls and safety interlocks.- Operating Systems : Windows Server and Linux (for running system components).- Networking : TCP/IP fundamentals, VLANs, switches, and firewalls for system connectivity.- Databases : SQL querying for data validation and troubleshooting.- SCADA / HMI Systems : Monitoring real-time performance and alerts.- Scripting & Automation : Basic PowerShell, Python, or shell scripting for log analysis and task Qualifications :- Experience in 24x7 distribution/fulfillment center support.- Knowledge of conveyor control systems, AS/RS, and robotics in automated warehouses.- Exposure to cloud hosting, virtualization (VMware), and DevOps tools.- Certifications in WMS/WCS platforms or industrial automation Skills :- Strong problem-solving and analytical mindset under time-sensitive conditions.- Ability to communicate effectively with both technical teams and warehouse operations staff.- Self-motivated and adaptable, with a focus on customer service and operational excellence. (ref:hirist.tech)



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