Technical Support Specialist

18 hours ago

Bengaluru, Karnataka, India OpenText Full time US$ 90,000 - US$ 1,20,000 per year

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer's concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you'll work on unique customer issues to provide resolutions.

WHAT THE ROLE OFFERS:

  • Represent OpenText acting as first point of contact for all technical support inquiries
  • Incident management and collaboration with other teams while adhering to SLA's and KPI's
  • Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
  • Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
  • Collaborate with various stakeholders to act as a trusted customer advocate
  • Test Open Text product issues in various environments for validation and solution purposes.
  • Author technical documents for inclusion in the Knowledge Base
  • Report software bugs and customer suggestions to SME
  • Manage Escalations and work with Escalation Manager as a point of contact

WHAT YOU NEED TO SUCCEED:

  • 3+ years of prior experience working on relevant technologies
  • Focused on scoping problems and strong troubleshooting ability
  • University/College degree within a related discipline or equivalent work experience
  • Willingness to work in shifts during weekdays and on-call during weekends
  • 2+ years of hands-on experience working on OpenText VIM
  • Strong skills in SAP workflow and ABAP Programming
  • 3+ years previous experience working within a technical support environment
  • Experience with SAP R/3 and S4/HANA
  • Strong skills in ALV Report Development
  • Working Knowledge in SAP FI/MM modules (Technical) and business processes
  • Experience with SAP Fiori and Web services
  • Experience in dialog programming, building custom screens and transactions

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

  • Technical Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Employee Relations Associates Technology Private L Imited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Technical Support SpecialistLocation: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048Employment Type: Full-Time | Onsite (5 Days a Week)Work Hours: 6:30 AM 5:30 PM (Monday to Friday)About the RoleWe are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication...

  • TIBCO Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India ACL Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: TIBCO Technical Support Specialist – Bangalore Position:TIBCO Technical Support SpecialistExperience:3+ YearsLocation:Bangalore (On-site)Interview Mode:Mandatory Face-to-Face Interview in BangaloreCompany:ACL DigitalShift Timings : 3:30PM/4:30PMWe are looking for a skilled and experiencedTIBCO Technical Support Specialistto join our team in...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Summary:As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively.Key Responsibilities:Respond to customer inquiries via...

  • It Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Act as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profileIT SupportTechnical SupportTicketing SystemsIT documentationUK IT Support (desirable)

  • Technical Support Specialist

    1 day ago

    Bengaluru, Karnataka, India Auscomp Computers Pty Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title:Technical Support – Microsoft Cloud Solution ProviderCompany Description:Auscomp Computers Pty Ltd, established in 2000, is a proudly Australian-owned and operateddistributor and technology integrator, with an offshore office located inBangalore, India. Servicing over5,000 resellersacross Australia, we operate from warehouses inBrisbane and...

  • Technical Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Opentext Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Your Impact:Open Text is seeking Senior Technical Support Specialists (TSS) in Documentum. TSSs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues..Innovates/Identifies areas of improvement in the process/tools-used/product, proactively taking it up...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India People Prime Worldwide Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Client:Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through...

  • Technical specialist

    1 day ago

    Bengaluru, Karnataka, India HCL Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Job Description Technical specialist Job Summary Location: Bangalore Project role: Technical specialist Qualification: B.Tech Experience: 7-12 Years Skills: Microservice Architecture No. of positions: 1 Job description: To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per...

  • Technical specialist

    16 hours ago

    Bengaluru, Karnataka, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Job Description Technical specialist Job Summary Location: Bangalore Project role: Technical specialist Qualification: B.E Experience: 11-15 Years Skills: Manufacturing No. of positions: 1 Job description: To conceptualize, design and deliver product or sustenance delivery through the team as per defined scope and standards in a particular...

  • Technical Sales Specialist

    4 days ago

    Bengaluru, Karnataka, India zelle biotechnology private limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Technical Sales Specialist Roles: The Technical Sales Specialist will be responsible for the business development into key accounts across Western & Southern region of India. Focusing on the Host cell protein and other process related impurity detection and analytics, HPLC and UHPLC columns for Glycan analysis, Polyclonal and monoclonal...