
Technical Support Specialist
2 days ago
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT:
Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer's concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you'll work on unique customer issues to provide resolutions.
WHAT THE ROLE OFFERS:
- Represent OpenText acting as first point of contact for all technical support inquiries
- Incident management and collaboration with other teams while adhering to SLA's and KPI's
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
- Collaborate with various stakeholders to act as a trusted customer advocate
- Test Open Text product issues in various environments for validation and solution purposes.
- Author technical documents for inclusion in the Knowledge Base
- Report software bugs and customer suggestions to SME
- Manage Escalations and work with Escalation Manager as a point of contact
WHAT YOU NEED TO SUCCEED:
- 3+ years of prior experience working on relevant technologies
- Focused on scoping problems and strong troubleshooting ability
- University/College degree within a related discipline or equivalent work experience
- Willingness to work in shifts during weekdays and on-call during weekends
- 2+ years of hands-on experience working on OpenText VIM
- Strong skills in SAP workflow and ABAP Programming
- 3+ years previous experience working within a technical support environment
- Experience with SAP R/3 and S4/HANA
- Strong skills in ALV Report Development
- Working Knowledge in SAP FI/MM modules (Technical) and business processes
- Experience with SAP Fiori and Web services
- Experience in dialog programming, building custom screens and transactions
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full timeCompany Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...
-
Technical Support Specialist
2 days ago
Bengaluru, Karnataka, India Entrar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: ERP Support Specialist Job Summary: Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and administration....
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India Employee Relations Associates Technology Private L Imited Full time ₹ 1,20,000 - ₹ 1,80,000 per yearTechnical Support SpecialistLocation: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048Employment Type: Full-Time | Onsite (5 Days a Week)Work Hours: 6:30 AM 5:30 PM (Monday to Friday)About the RoleWe are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India TeamWare Solutions Full timeAbout the Role :We are hiring a Technical Support Specialist AutoStore EXACTA & Conveyor Systems.Locations : Bangalore, Hyderabad.Work Model : Hybrid.Experience : 5-7 Years.Notice Period : Immediate15 days.Open roles : 15.Job Description : Technical Support Specialist AutoStore EXACTA & Conveyor Summary :We are seeking a skilled Technical Support Specialist...
-
Senior Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 10,20,000 - ₹ 12,40,000Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team. As a senior engineer, you will be responsible for addressing complex technical issues, collaborating with development teams, and ensuring system stability and reliability.The ideal candidate will possess expertise in providing top-level...
-
Technical Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
Technical Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Kinco Automation Full timeAbout the Company:Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
Technical Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
It Support Specialist
6 days ago
Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAct as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profileIT SupportTechnical SupportTicketing SystemsIT documentationUK IT Support (desirable)