Front End Manager

13 hours ago

Kollam, Kerala, India Jeelife International Pvt Ltd Full time ₹ 2,20,000 - ₹ 2,70,000 per year

Job Description

We are seeking a highly responsible and customer-focused Front-End Manager to oversee and manage the front-end operations of Quixa Hypermart. The ideal candidate will ensure smooth functioning of the customer service area, supervise front-end staff, and maintain high standards of service efficiency and accuracy.

Key Responsibilities

  • Supervise and manage the Customer Relation Staff, ensuring excellent customer service at all times.
  • Oversee daily front-end operations, including checkout counters, billing, and customer support.
  • Ensure accurate and efficient cash handling, reconciliation, and reporting.
  • Monitor, train, and guide front-end staff to maintain professionalism and service standards.
  • Handle customer queries, complaints, and escalations promptly and effectively.
  • Maintain proper staffing schedules to ensure smooth operations during peak and off-peak hours.
  • Coordinate with other departments to support promotions, sales activities, and smooth store functioning.
  • Ensure compliance with company policies, procedures, and operational standards.
  • Prepare and submit daily/weekly reports on front-end performance and cash management.

Qualifications & Skills

  • Bachelor's degree or equivalent qualification preferred.
  • Minimum 2–4 years of experience in front-end management, preferably in retail or hypermarket operations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in cash handling.
  • Ability to handle customer issues with patience and professionalism.
  • Strong organizational and multitasking abilities.

Job Types: Full-time, Permanent

Pay: ₹22, ₹27,000.00 per month

Work Location: In person

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