crm & operations executive

8 hours ago

Siddhapudur Coimbatore Tamil Nadu, India SKYPLAY IPTV SERVICES PRIVATE LIMITED Full time ₹ 2,16,000 - ₹ 4,20,000 per year

Job description:

Job Title: CRM & Operations Executive

Location: Coimbatore

Job Summary:

We are looking for a detail-oriented and proactive CRM & Operations Executive to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with cross-functional teams to ensure smooth operations and accurate reporting, contributing to SKYPLAY's operational excellence and business growth.

Key Responsibilities:

Manage and support daily ISP operations including broadband and IPTV activations.

Oversee CRM workflows including data accuracy, margin calculations, and incentive workings.

Perform reconciliation of Firestick devices and Optical Network Terminals (ONTs) to ensure inventory accuracy.

Coordinate agreement signing and documentation processes with partners and internal teams.

Prepare and deliver weekly sales meeting reports and PLI (Product Line Income) reports.

Collaborate with finance, operations, and Network Operations Center (NOC) teams for timely and accurate report inputs.

Monitor and streamline activation pipelines to meet Daily Activation Run Rate (DARR) and BTS-related targets.

Assist in CRM integration with OLT/ONT systems for seamless provisioning tracking.

Maintain detailed MIS (Management Information System) documentation and assist in process improvements.

Support team with data analysis using Excel/Google Sheets, including Pivot tables, VLOOKUPs, and other formulas to generate actionable insights.

Qualifications and Experience:

1 to 3 years of relevant experience in ISP operations, CRM handling, or MIS roles.

Strong knowledge of ISP operations and broadband provisioning processes.

Hands-on experience with CRM systems and telecom operations.

Excellent proficiency in Excel or Google Sheets.

Prior experience or familiarity with OLT/ONT CRM integration is preferred.

Good interpersonal and communication skills, with ability to collaborate across teams.

Skills:

Strong analytical and problem-solving abilities.

Data-driven mindset with attention to detail.

Ability to work under pressure and meet tight deadlines.

Reporting To:

Operations Manager / CRM Lead /Technical Head.

Job Types: Full-time, Permanent, Fresher

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • 3Years: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

  • CRM & Operations Executive (Inter ) Freshers

    2 hours ago

    Siddhapudur, Coimbatore, Tamil Nadu, India SKYPLAY IPTV SERVICES PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Summary: (Freshers can apply)We are looking for a detail-oriented and proactive CRM & Operations Executive to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with cross-functional teams to ensure smooth operations and...

  • CRM & Operations Executive (Inter ) Freshers

    3 hours ago

    Siddhapudur, Coimbatore, Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job description:Job Summary: (Freshers can apply)We are looking for a detail-oriented and proactive CRM & Operations Executive to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with cross-functional teams to ensure smooth...

  • crm & operations executive

    13 hours ago

    Coimbatore, Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time ₹ 4,20,000 per year

    Job Title: CRM & Operations ExecutiveLocation: CoimbatoreJob Summary:We are looking for a detail-oriented and proactive CRM & Operations Executive to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with cross-functional teams to...

  • CRM & Operations Executive Intern

    14 hours ago

    Coimbatore, Tamil Nadu, India SKYPLAY IPTV SERVICES PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Title: CRM & Operations Executive InternLocation: CoimbatoreJob Summary:We are looking for a detail-oriented and proactive CRM & Operations Executive Intern to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with...

  • CRM Executive

    1 week ago

    Ganapathi, Coimbatore, Tamil Nadu, India Green Delight Innovation Private Limited Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job Title: CRM ExecutiveLocation: Coimbatore , OnsiteExperience Required: Minimum 1 YearSalary: About the Role:We are seeking a detail-oriented and proactive CRM Executive with at least 1 year of experience in managing customer data, engagement, and retention activities. The ideal candidate will help strengthen customer relationships and support sales and...

  • CRM Executive

    1 week ago

    Chennai, Tamil Nadu, India Lumel Full time

    **Job Title**: CRM Executive **Location**: Chennai (Work from Office) **Experience**: 2-4 years **Preferred Tools**: Salesforce (preferred, not mandatory) **About Us**: We are a fast-growing product development company building world-class BI & Analytics solutions used globally. With our headquarters in Plano, Texas, and a development center in Chennai,...

  • CRM Executive

    1 week ago

    Coimbatore, Tamil Nadu, India Trade Minds Academy Full time

    **Job Title**: Customer Relationship Executive **Location**: Coimbatore / Masakalipalyam **Salary**: ₹15,000 per month **Employment Type**: Full-Time **Working Hours**: 10:00AM - 6:00PM, Monday to Saturday **About Trade Minds Academy**: Trade Minds Academy is your growth partner in turning solo hustles into structured scale. We've empowered over 250...

  • CRM - Executive CRM

    6 days ago

    Coimbatore, Tamil Nadu, India V Xpress Full time

    Position CRM Qualification Should Be Graduate Location Coimbatore Experience 2 Years + **Job Description**: Communication Skills Spoken & Written Follow up for business with Existing customer Solving customer queries Vehicle tracking **Xpress** **Benefits**: - Health, dental, and vision benefits for you and your family - Life insurance and...

  • CRM Executive

    1 week ago

    Chennai, Tamil Nadu, India Zet Realty Full time

    **CRM Executive** **Location**: Chennai (On-Site) **Experience**: Minimum 1-2 years preferred **Compensation**: Competitive (Based on experience and performance) **About the Role**: Zet Realty is seeking a dedicated and detail-oriented **CRM Executive** to join our team. As the primary point of contact for our clients, you will manage the end-to-end...

  • CRM Executive

    3 days ago

    Coimbatore, Tamil Nadu, India ISHA ENGINEERING AND CO. Full time

    **Qualifications**: - **Experience in CRM, customer service, or a similar role, pre in the manufacturing or engineering sector. (Mandatory requirement)**: - Strong communication and problem-solving skills. - Knowledge of CRM tools and practices. **Key Responsibilities**: - **Customer Communication**: - Serve as the primary contact for customers,...