Service Delivery Intern

2 days ago

Thiruvananthapuram, Kerala, India Kran Consulting Pvt. Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Description
Service Delivery Intern (IT Support) will serve as the primary liaison between the support head and the project team, ensuring successful project delivery, client satisfaction, and quality. The role supports efficient and high-quality service operations by coordinating activities, resolving issues, and contributing to process improvement. Responsibilities include understanding client business objectives, challenges, and future requirements and also ensure adherence to agreed project scope, timelines, and quality standards.

No Of Vacancies

  • 2-3

Experience:

  • Fresher/Intern

Qualification:

  • Bachelor's degree in any stream but preferably Information Technology, Computer Science, or a related field. (Final year students or recent graduates may apply).

Location:

  • Trivandrum

Skills/Requirements

  • Excellent coordination and management skills.
  • Strong communication and presentation abilities.
  • Problem-solving and conflict resolution skills.
  • Ability to multitask and manage priorities across multiple projects.
  • Should be a team player
  • Good communication skills in English and Hindi.
  • Proficiency in MS Office Suite.

Qualification Required

  • Bachelor's degree in any stream but preferably Information Technology, Computer Science, or a related field.
  • IT support background/knowledge is preferred but not mandatory. Exposure in a coordination or leadership capacity is a plus.
  • Strong understanding of IT support operations, ticketing system and project management methodologies and practices.
  • Strong ability to analyze data and create clear, concise reports.

Key Responsibilities
Daily Monitoring & Coordination

  • Act as the single point of contact for assigned projects.
  • Proactively monitor the day-to-day activities of one or more IT support projects to ensure tasks are completed efficiently, with quality and on schedule.

Performance Reporting

  • Compile, analyze, and present daily, weekly, and monthly performance reports to the Support Head/Project, highlighting key metrics, achievements, and potential issues.
  • Provide regular status updates, reports, and dashboards to management.

Issue Escalation

  • Act as the first point of escalation for support teams, helping to resolve or properly escalate critical issues to the appropriate channels.
  • Proactively identify risks that may impact delivery or client satisfaction.

Process Improvement

  • Identify and recommend improvements to existing support processes and workflows to increase efficiency and team productivity.
  • Share project feedback with delivery and leadership teams for continuous improvement.

Communication Hub

  • Facilitate clear and consistent communication between support teams and leadership, ensuring everyone is aligned on goals and priorities.
  • Ensure timely communication of project progress, risks, and issues.

Documentation & Auditing

  • Maintain accurate records of support activities, incidents, and resolutions. Perform regular audits to ensure compliance with company standards.
  • Ensure compliance with client contracts, SLAs, and deliverables.

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