Senior Technical Documentation Specialist

About the Role

We are looking for a Senior Technical Documentation Specialist who brings together the structured discipline of a Document Specialist with the clarity and depth of a Technical Writer. In this hybrid, individual contributor role, you will take ownership of planning, creating, and maintaining comprehensive documentation that supports our software products, infrastructure, and internal systems.

You will work closely with cross-functional teams including Software Development Heads, Technical Architects, Product Managers, and Operations Managers to produce technically accurate, user-friendly, and scalable content that drives understanding and efficiency across the organization.

Key Responsibilities

1. Documentation Creation

• Create high-quality documentation such as user manuals, SOPs, API guides, UI help content, FAQs, onboarding kits, and release notes.
• Develop content tailored to both technical and non-technical audiences, ensuring clarity, consistency, and usability.

2. Collaboration and Information Gathering

• Partner directly with Development Heads, Technical Architects, and Operation Heads to collect information on features, infrastructure, and deployment processes.
• Participate in sprint meetings, feature walkthroughs, and technical reviews to ensure documentation is up-to-date and aligned with product evolution.

3. Document Management and Quality

• Maintain a version-controlled documentation library with consistent formatting, templates, naming conventions, and structure.
• Conduct audits of existing documentation to identify gaps, ensure accuracy, and drive continuous improvements.
• Define and enforce documentation standards and style guides.

4. Information Architecture

• Organize and maintain scalable documentation systems using tools like Confluence, Git, or equivalent platforms.
• Design logical hierarchies, apply tagging and indexing, and optimize documents for navigation and searchability.

5. Publishing and Tooling

• Use tools such as Microsoft Office Suite, Markdown, Confluence, Jira, Git, CMS platforms (including modern generators like Docusaurus), or other efficient tools to write, manage, and publish content.
• Create visual aids including diagrams, workflows, and architecture maps using Mermaid, , or other efficient diagramming tools.

Required Qualifications

• Bachelors degree in computer science, Engineering, Technical Communication, or a related field (preferred).
• 6+ years of experience in a documentation, technical writing, or content management role.
• Strong written and verbal communication skills in English.
• Demonstrated ability to understand complex technical systems and explain them clearly through documentation.
• Hands-on experience with MS Word, Excel, PowerPoint, Confluence, Jira, Git, Markdown, or equivalent tools.
• Familiarity with the Software Development Life Cycle (SDLC), Agile methodologies, and DevOps practices.
• Strong understanding of Linux environments and infrastructure documentation.

Preferred Skills

• Experience working in product-based or SaaS organizations.
• Background in documenting APIs, cloud infrastructure, CI/CD pipelines, or containerized environments (Docker/Kubernetes).
• Ability to produce quick-start guides, architecture diagrams, or how-to videos using visual documentation tools.
• Familiarity with ISO, ITIL, or regulatory/compliance-oriented documentation frameworks.
• Comfortable working independently and prioritizing work across multiple stakeholders.

What We Offer

• Opportunity to lead documentation efforts across product and engineering teams
• Collaborative and fast-paced work culture with access to global team members
• Exposure to innovative software development and infrastructure practices
• Remote work environment
• Competitive compensation, learning opportunities, and career growth