Head of Customer Support

1 week ago


Bengaluru, Karnataka, India Game Theory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Join Game Theory – Where Sports Meets Technology

About Us:

At
Game Theory
, we're on a mission to make sports
accessible, engaging, and community-driven
. Using cutting-edge technology, rich data, and world-class facilities, we create
unforgettable sporting experiences
across multiple sports. We don't just deliver sports - we reimagine how people
discover, learn, and play
.

The Role:

We're looking for a
Customer Experience Leader
who can
drive operational excellence, transform customer pain points into solutions, and lead a high-performing support team
. If you're passionate about delighting customers, solving complex problems, and building processes that scale, this is your playground.

What You'll Do:

  • Translate customer pain points into actionable solutions through
    ops-heavy design thinking
    .
  • Analyze contact center and platform data to identify trends, reduce friction, and drive
    zero-defect initiatives
    .
  • Shape CX strategy across
    voice, chat, app, social, and offline touchpoints
    .
  • Collaborate with tech/product teams to
    build systemic solutions
    that improve first-touch resolution.
  • Lead and
    train the support team
    , ensuring
    continuous learning and development
    .
  • Support cross-functional teams with
    process improvements and operational guidance
    .
  • Own CX initiatives and align with executive stakeholders, driving measurable impact.

What We're Looking For:

  • 4+ years in customer support/customer success, with
    1+ year in leadership
    roles.
  • Proven experience in
    building and scaling support teams
    in fast-paced environments.
  • Strong grasp of
    customer support metrics, KPIs, and tools
  • Experience using customer application software
    to manage and optimize support processes.
  • Strategic thinker with excellent
    people management, communication, and problem-solving skills
    .
  • Experience in creating and implementing
    SOPs and efficient processes
    .

Nice-to-Haves:

  • Experience in
    B2C customer handling
    , including
    call & chat support
    .
  • Knowledge of
    Kannada, Tamil, Telugu and Hindi
    .

Additional Perks & Details:

  • 6-day work week
    with a week off through the week
  • Work
    from our Indiranagar office
  • Opportunity for
    cross-functional collaboration
  • Hands-on training programs
    for the support team
  • Access to Game Theory centers

Why You'll Love Working With Us:

  • Be part of a
    tech-driven sports revolution
    .
  • Shape the future of customer experiences
    in an exciting, fast-growing company.
  • Collaborate with a
    dynamic, passionate, and sports-loving team
    .
  • Opportunities for
    growth, learning, and leadership
    .

Ready to join the Game Theory team and make an impact?
Apply now and let's transform how the world experiences sports



  • Bengaluru, Karnataka, India CareerFit Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: Head Customer Success (EV motors and Controllers)Reported By: Integration, Vehicle Validation & Service EngineersDepartment: Business Development Customer SuccessLocation: Bengaluru (with travel to customer sites as required)PurposeThe Head Customer Success will lead Company's customer-facing functions, ensuring seamless...


  • Bengaluru, Karnataka, India Shades of Spring Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionShades of Spring is revolutionizing the flower delivery experience by offering beautiful fresh flowers for giving and receiving joy. As the original subscription online flower delivery company, we now provide new products like occasion boxes and hand-tied bouquets in addition to our subscription range. With next-day delivery across...


  • Bengaluru, Karnataka, India Z47 Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role:We are seeking a seasoned Support Head to establish, lead, and scale our global support function for a fast-growing B2B SaaS platform. This role demands a strategic thinker with deep experience in SaaS customer support operations, proven leadership in building high-performing teams, and a relentless focus on delivering exceptional customer...

  • Marketing Head

    6 hours ago


    Bengaluru, Karnataka, India Ministry of Skin Full time ₹ 7,20,000 - ₹ 12,00,000 per year

    Job Title: Marketing HeadLocation: Lavelle Road[Bengaluru ]Experience4-5 years in marketing / digital marketing roles, with experience managing social media + paid adsRole OverviewThe Marketing Head will be responsible for defining and executing the digital marketing strategy of Maintain, with specific emphasis on social media presence, paid advertising,...

  • Sales Head

    2 weeks ago


    Bengaluru, Karnataka, India Presidency Group Of Institutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Sales Head AdmissionsLocation: Presidency PU College – Kogilu & Yeshwanthpur, BangaloreQualification: Graduate / Postgraduate (MBA in Marketing preferred)Job Overview:We are seeking a dynamic and result-driven Sales Head to lead the admissions team for Presidency PU College across our Kogilu and Yeshwanthpur campuses. The ideal candidate will be...


  • Bengaluru, Karnataka, India Valeo Health ME Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – Assistant Manager, Customer SupportLocation: BangaloreDepartment: Customer SupportReports To: Head of Customer SupportRole OverviewWe are looking for a proactive and detail-oriented Assistant Manager – Customer Support to drive operational excellence within our customer service team. This role involves managing escalations, ensuring...

  • Head of Analytics

    4 days ago


    Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Business Intelligence I-SUPPORT SERVICES-CTO Head What we offer Our mission is simple – Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That's why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in...


  • Bengaluru, Karnataka, India PagarBook Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    About Company:About us- PagarBook is free employee management, work & salary management app, where you can manage all your staff and employees' attendance, record the work done by your staff or employees and their salary. Payments, advances, and early salaries can also be recorded and managed in this app. Use PagarBook for free as awork management system or...


  • Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AtIntellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...


  • Bengaluru, Karnataka, India Easyship Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...