Account Director

Agency :

Havas Creative

Job Description :

We are seeking a highly skilled Account Director with over 8 years of experience, specializing in managing clients within the BFSI sector. The candidate will be responsible for running projects independently, delivering integrated media solutions, and managing relationships with often disorganized or complex clients. You must have a proven ability to work across multiple media platforms, drive strategic campaigns, and ensure smooth execution while maintaining a focus on client satisfaction and results.

Job Description: Account Director

DEPARTMENT: Servicing

PRIMARY LOCATION:  Mumbai

Job Description

Client Management:

• Act as the lead contact for BFSI clients, ensuring the delivery of effective media campaigns that align with client goals.

• Build and nurture strong client relationships by understanding their business needs, challenges, and objectives.

• Provide strategic counsel to clients, guiding them through disorganized processes and aligning on clear paths to success.

Project Leadership:

• Independently manage and lead projects from inception to execution, ensuring they meet deadlines, budgets, and client expectations.

• Develop and implement integrated media strategies that drive engagement and deliver measurable results.

• Ensure proper coordination between internal teams (creative, media, digital) and external stakeholders to maintain high-quality output.

Integrated Media Planning & Execution:

• Lead the development and execution of integrated media strategies across digital, social, traditional, and emerging platforms.

• Drive innovation in media approaches, ensuring that campaigns are not only effective but also efficient in terms of budget utilization and client ROI.

• Monitor campaign performance, analyze results, and provide regular updates and insights to clients for continuous improvement.

Handling Complex Clients:

• Navigate and manage clients with disorganized processes or unclear objectives, bringing structure and clarity to ensure smooth project delivery.

• Serve as a problem solver, addressing challenges proactively and working towards solutions that satisfy client needs.

• Maintain composure in high-pressure situations, effectively managing difficult clients and ensuring successful outcomes.

Financial & Account Growth:

• Manage the financial performance of client accounts, ensuring projects are delivered on time and within budget.

• Identify opportunities for account growth and upsell additional services based on client needs and emerging trends.

• Collaborate with the business development team to pitch and secure new projects or extensions of current engagements.

Team Collaboration & Leadership:

• Work closely with cross-functional teams to ensure alignment on client objectives, timelines, and deliverables.

• Mentor junior account managers and provide guidance on best practices in client management and integrated media execution.

• Lead internal project meetings, ensuring everyone is informed and aligned on priorities and deadlines.

Key Qualifications:

• 8+ years of experience in account management, with a focus on the BFSI sector.

• Proven experience working with integrated media, including digital, traditional, and social platforms.

• Ability to manage large-scale projects independently, from strategy to execution.

• Strong problem-solving skills, with the ability to handle disorganized or complex clients.

• Excellent communication, leadership, and client relationship management skills.

• Financial acumen to manage budgets and drive account profitability.

• Experience in working with cross-functional teams in fast-paced environments.

Personal Attributes:

• Self-Starter: Capable of independently managing projects and clients without requiring constant oversight.

• Problem Solver: Able to bring order to chaos, working with disorganized clients and delivering high-quality results.

• Strategic Thinker: Able to craft and execute media strategies that align with both client and business goals.

• Collaborative Leader: Skilled at working with teams and providing mentorship and guidance to junior staff.

About Havas Creative Network India

Havas Creative Network India is the conglomerate of creative agencies and home to some of the most talented people in the disciplines of creativity, strategy, design, experiential, content, PR, CX and UX. Our extensive in-house capabilities across all communication disciplines and best-in-class partners allow it to create custom, purpose-built solutions that help drive clients' businesses. Its ethos and philosophy are firmly within the global framework Meaningful Brands through which we make Meaningful Difference to consumers. It includes Havas Worldwide India (Creative), Havas CX India (customer experience), Havas People India (talent communication), Think Design (UI/UX), Conran Design Group Mumbai (branding & design), PR Pundit Havas Red (PR), Shobiz (experiential marketing), Shobiz Exhibits (exhibitions), and Prose on Pixels (content-at-scale).

For more information, visit   & follow @HavasCreativeIN on social media.

About Havas India 

Havas India gathers the expertise of 25 agencies, specialised divisions and strategic alliances across 3 verticals:

• Havas Media Network – Havas Media, PivotRoots (integrated digital), Arena Media, Havas Market (e-commerce), Havas Play (sports, entertainment & content), CSA (technology, data & analytics), Havas Programmatic Hub (programmatic trading desk), Havas Analytics (data & analytics), Socialyse (pure-play social media); strategic alliances: Havas Media Tribes (out-of-home), Havas Play Gameplan (sports marketing), KlugKlug (influencer tech stack), and Havas Play SGSE (sports & entertainment);

• Havas Creative Network – Havas Creative India (creative), Havas People India (talent communications & employer branding), Havas CX India (customer experience), ekino (technology), Think Design (UX/UI), Shobiz (experiential marketing), Shobiz Exhibits (exhibitions), Conran Design Mumbai (branding & design), GateOne (business & digital transformation management), PR Pundit Havas Red (PR), and Prose on Pixels (content-at-scale);

• Havas Health Network – Havas Life Mumbai (health & wellness communications)

With its unique Village model, it is an integrated network present across 3 Villages in Mumbai, Gurugram and Bengaluru, and regional offices in Kolkata, New Delhi, Hyderabad and Chennai, with over 2500+ professionals and associates.

As one of India's fastest growing and agile networks, Havas India has bagged multiple new clients across verticals and won several prestigious awards over the last 3 years including the group being Great Place To Work Certified twice in a row (Nov Nov 2023 & Dec 2023 – Dec 2024), consistently being featured in the top 3 at R3 New Business League rankings, and winning at Campaign Asia-Pacific Agency of the Year awards, London International Awards (LIA), e4m Indian Marketing Awards, ABBY One Show, Campaign Women Leading Change awards, and more. Our CSR programs, DE&I initiatives, and being actively involved in various industry associations is what keeps us invested as a network that has a clear mission of making a meaningful difference to brands, businesses and people.

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

For more information, visit  and follow Havas India on social media. 

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Contract Type :

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

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