Enterprise Account Director

1 day ago

Navi Mumbai, Maharashtra, India Qualitykiosk Technologies Full time

Qualitykiosk Technologies is looking for Enterprise Account Director for BFSI India markets.

Location: Navi Mumbai

Apply now:

About the Role

Are you ready to lead strategic partnerships with some of Indias most innovative and valuable banks? QualityKiosk Technologies is seeking a dynamic Enterprise Account Director to spearhead growth in our BFSI portfolio. This is not just a role—it's an opportunity to shape the future of digital transformation for marquee clients while driving exponential business growth.

You will own relationships that already generate USD 5 Million annually, with a bold mandate to double revenues to USD 10 Million in the next two years. Your playground? Cutting-edge solutions in DevOps, RPA, Data Science, and Customer Experience Management—the pillars of next-gen banking

Job Description: Position : Account Director, Strategic Account Management

Reporting to : Head KAM

Key Responsibilities:

  • Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts.
  • Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.
  • To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers. Able to analyze problems and strategize for better solutions with various squads within the account team of QualityKiosk.
  • Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives. Present reports on account progress, quotas, and goals to senior leadership and stakeholders. Estimate and establish cost parameters, budgets, campaigns, and potential ROI with investments justification to the account.
  • Motivate squad members to drive and exceed expected goals & Supervise account management and strategies.
  • Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.
  • Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.
  • Mentor team, guide and coach the account managers to follow the set account management practices for Strategic accounts, ensuring their KPIs are met and regular performance is evaluated on monthly / quarterly / semi-annually and annual basis
  • Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green

Skillsets:

  • Master degree in business, business administration, or related field along with B.E / B. Tech
  • Five (5) years or more of relevant experience as an Account Director/Lead/Head, or related title in the Industry with overall experience of 10-14 Year in the Account Management role.
  • Strong knowledge of clientele and superior customer service skills and ability to guide, lead and influence leadership team and key stakeholders
  • Outstanding organizational and leadership skills. A great aptitude in building and maintaining customer relationships.
  • Collaborates effectively with others to achieve goals and to drive results & Demonstrates accountability and commitment by making sound decisions

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