Customer Support Executive

2 days ago

Salt Lake Kolkata West Bengal, India Work Panda Cooperation LLP Full time ₹ 12,000 - ₹ 15,000 per year

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our customers, providing timely and accurate solutions to their queries and ensuring a positive customer experience.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chat support to address customer inquiries.
  • Resolve customer complaints efficiently while maintaining a polite and professional manner.
  • Guide customers through product features, services, and troubleshooting steps.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to escalate and resolve issues.
  • Follow up with customers to ensure their concerns are fully addressed.
  • Maintain a high level of product and service knowledge.
  • Strive to meet performance metrics such as response time, resolution time, and customer satisfaction.

Requirements:

  • Bachelor's degree (preferred) or equivalent work experience.
  • Prior experience in customer service, telecalling, or a related field is an advantage.
  • Excellent verbal and written communication skills in [languages required, e.g., English and Hindi].
  • Strong problem-solving skills and ability to work under pressure.
  • Good computer skills and familiarity with CRM tools.
  • Ability to work independently and as part of a team.
  • Positive attitude and customer-first mindset.

Benefits:

  • Competitive salary and incentives.
  • Training and career development opportunities.
  • Supportive team environment.
  • [Any additional perks: health insurance, flexible work hours, etc.]

Job Type: फ़ुल-टाइम

Pay: ₹12, ₹15,000.00 per month

Language:

  • English (Required)

Work Location: In person

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