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Customer Support Executive

2 weeks ago


Salt Lake Kolkata West Bengal, India BDV Private Limited Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Key Responsibilities:

  • Respond to customer inquiries via multiple channels (phone, email, live chat, etc.) in a friendly, clear, and professional manner.
  • Address and resolve customer complaints, ensuring positive outcomes and customer satisfaction.
  • Provide product/service information, troubleshooting assistance, and guidance to customers.
  • Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
  • Collaborate with internal teams (sales, technical support, etc.) to ensure the efficient resolution of complex issues.
  • Follow up with customers to ensure that issues are resolved and satisfaction is achieved.
  • Assist with returns, exchanges, and warranty claims.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Ability to commute/relocate:

  • Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Work Location: In person