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Customer Support Executive

2 weeks ago

Salt Lake Kolkata West Bengal, India UnPay (Unnatim Payments Private Limited) Full time

**Job Description: Unnatim Payments Private Limited (Unpay)**

We’re currently seeking a customer support executive to help us provide top-notch service to our customers at Unpay.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

**Objectives of this role**
- Providing accurate information about products or services and guiding customers in making informed decisions.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
- Escalating complex issues to higher authorities when necessary and following up on resolutions.
- Maintaining detailed and accurate records of customer interactions and inquiries.

**Your tasks**:

- Provide step-by-step guidance to customers to resolve issues or navigate products or services.
- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure the timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.

**Required skills and qualifications**
- 12th pass, or Bachelor’s degree in Business, Communication, or a related field.
- 1+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
- Freshers may also apply.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
- Organisational and time management skills to handle multiple customer inquiries.
- Problem-solving skills with the ability to think on your feet.
- Being detail-oriented with a commitment to delivering high-quality service.
- Ability to work effectively in a team and cross-functional environment.
- Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Work Location: In person