Customer Support Associate

7 days ago


Salt Lake Kolkata West Bengal, India UnPay (Unnatim Payments Private Limited) Full time

**Job Brief**: Join our dynamic team as a Customer Support Associate and be the first point of contact for new customers You'll guide them through our product setup, provide exceptional support, and ensure they get the most value from our solutions. If you're tech savvy, customer-focused, and thrive in a fast-paced environment, we want you

**Key Responsibilities**:

- Troubleshooting and providing technical support to customers with product and service issues.
- Gathering information from the Customer Service Manager and other departments to accurately answer customer queries.
- Connecting customers with complex enquiries to their Customer Service Manager.
- Following up complex customer enquiries to confirm resolution.
- Entering customer details in company databases and modifying records as required.
- Completing basic clerical work, including word processing, copying and filing.

**What We’re Looking For**:

- 1+ years in Customer Support, Account Management, or Customer Success.
- Freshers can also apply.
- Strong communication and presentation skills.
- Experience with CRM tools and remote desktop software.
- Organized, self-motivated, and customer-focused.
- Bachelor’s Degree preferred but not mandatory.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Work Location: In person



  • Salt Lake, Kolkata, West Bengal, India Niftel communication pvt Full time

    Niftel Kolkata is Hiring | CSA - BPO Voice ProcessAre you passionate about communication and ready to kick-start or grow your career in the BPO industry?Join Niftel Kolkata as a Customer Support Associate (Voice Process) and be part of a dynamic and fast-paced teamRole: Customer Support Associate – Voice ProcessLocation: KolkataExperience: 0–2...


  • Kolkata, West Bengal, India MoSahay Associate Full time

    **Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support** - Provide exceptional customer support and resolve wireless service inquiries. - Skillfully address customer...


  • Salt Lake, Kolkata, West Bengal, India Edute Training Institute Full time

    **Job Title: Customer Service Executive - Tech Mahindra Vodafone eSIM Process** **Job Overview**: As a Customer Service Executive for the Tech Mahindra Vodafone eSIM process, you will be responsible for delivering exceptional customer service to Vodafone customers regarding eSIM activation, troubleshooting, and general inquiries. This role requires...


  • Salt Lake, Kolkata, West Bengal, India fastinfo Full time

    **Job Title**: Customer Service Associate **Location**: kariwala towers **Shifts**: Rotational **Week Offs**: Rotational **Role Overview**: We’re looking for a **Customer Service Associate** to handle **inbound & outbound calls** — providing excellent support and resolving customer queries with a smile. **Key Responsibilities**: - Handle **incoming &...


  • Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (NIGHT SHIFT) Job position - Customer Support Representative Job Perks: - Salary - 13.8k - 17.8K (Depends on experience) - Work from office Fixed weekend (Sat&Sun) off - Free cab drop facility - NO SALES,NO TARGET - Travel Allowance - Subsidized meals - PF & ESI available - Attendance allowance for perfect attendance -...


  • Salt Lake, Kolkata, West Bengal, India Cloudvista Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Domestic BPOWe are hiring for B to B E-commerce Process.Roles and Responsibilities:Assesses customers issues and takes appropriate actions to ensure the customers needs are satisfied.Be proactive and take initiatives to explore and learn about the product that we offerUnderstand standard operation procedures and delivers services that is according to the...


  • Kolkata, West Bengal, India 10 x growth accelerator Full time

    **Job description**: We are hiring **Customer Support Associates** for one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels. **Eligibility Criteria** - **Education**: Graduation...


  • Kolkata, West Bengal, India 10xgrowthaccelerator Full time

    We are hiring **Customer Support Associates** one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels. **Eligibility Criteria** - **Education**: Graduation (must be the highest...


  • Salt Lake, Kolkata, West Bengal, India Connect2learn Full time

    Provide accurate information regarding products, services, and billing. - Resolve customer issues by troubleshooting and coordinating with relevant teams when necessary. - Maintain and update customer records in the CRM system. - Follow up to ensure customer satisfaction and gather feedback. - Work towards individual and team KPIs, such as response times and...


  • Salt Lake, Kolkata, West Bengal, India Cloudvista Services Full time

    **We are hiring for B-C Process** **Roles and Responsibilities**: - Have to take Inbound and Outbound calls. - Assesses customers issues and takes appropriate actions to ensure the customers needs are satisfied. - Understand standard operation procedures and delivers services that is according to the quality standards set by the company Location-Salt Lake...