Customer Care Executive

1 day ago

Salt Lake Kolkata West Bengal, India Uuc Hospitality Full time

A Customer Care Executive plays a crucial role in ensuring customer satisfaction and support. Here are the key responsibilities typically associated with this role:
2. **Problem Resolution**: Identify and resolve customer issues or complaints effectively, escalating when necessary.

3. **Product Knowledge**: Maintain an in-depth understanding of the company's products or services to assist customers effectively.

4. **Feedback Collection**: Gather and document customer feedback to help improve products and services.

5. **Record Keeping**: Maintain detailed records of customer interactions, transactions, and feedback for future reference.

6. **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services that meet customer needs.

7. **Follow-Up**: Ensure that customer issues are resolved to their satisfaction and follow up as needed.

8. **Collaboration**: Work with other departments, like sales and technical support, to provide comprehensive customer service.

9. **Training and Development**: Participate in ongoing training to stay updated on products, services, and best practices in customer service.

10. **Compliance**: Adhere to company policies and procedures, ensuring all customer interactions are in line with organizational standards.

Overall, a Customer Care Executive is vital in building and maintaining positive relationships with customers, contributing to overall business success.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Bengali (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9230976045

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