Customer Support Executive

3 days ago

Salt Lake Kolkata West Bengal, India HTSM Technologies Pvt Ltd Full time

Job Title: Customer Support Executive (Female Only)

Company Introduction

HTSM Technologies Pvt Ltd

Webel IT Park, Tower-II, Module No. 301, BN9, Sector V, Salt Lake, Kolkata - 700091

Industry: IT Services

Experience: 2-5 Years (min 1 years in customer support)

**Job Types**: Full-time, office based, may be in rotational shifts

Timing : 9:30 AM to 7 PM

**Salary**: 12000.00 - 16000.00 per month

Education: 12th or higher

**Job Summary**:
We are seeking a dedicated and empathetic Female Customer Support Executive to join our dynamic team.

and ensuring a high level of customer satisfaction across all touchpoints.

This role is best suited for someone with excellent communication skills and a customer-first attitude.

**Key Responsibilities**:
Provide accurate information about products, services, or company policies.

Resolve customer complaints and ensure effective problem-solving.

Maintain records of customer interactions and transactions.

Follow up on customer interactions when necessary.

Ensure customer satisfaction by maintaining a polite and professional tone.

Escalate unresolved issues to the appropriate internal teams.

Meet or exceed daily and monthly performance targets.

**Requirements**:
Basic computer literacy and ability to work with CRM systems.

Strong interpersonal skills with a calm and patient demeanor.

Prior experience in customer support or a similar role is an advantage.

Ability to work in a team and independently with mínimal supervision.

**Preferred Qualities**:
Quick learner with problem-solving abilities.

Friendly and professional attitude.

Ability to multitask and manage time effectively.

Willingness to work in rotational shifts (if applicable).

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Work Location: In person

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