
Tech Support
2 weeks ago
Key Responsibilities:
- Handle customer queries and complaints via phone, email, and chat in a professional and timely manner.
- Maintain detailed and accurate records of customer interactions.
- Identify recurring issues and escalate to the concerned department for resolution.
- Provide product/service information and assist customers in understanding company offerings.
- Follow up to ensure customer issues are fully resolved.
- Maintain service level standards and ensure customer satisfaction.
- Collaborate with internal teams (Sales, Tech, Operations, etc.) to improve overall customer experience.
- Suggest process improvements to enhance efficiency and service quality.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Application Question(s):
- Where do you stay in Pune?
Experience:
- Customer support: 2 years (Required)
Location:
- Hinjewadi, Pune, Maharashtra (Required)
Work Location: In person
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