Customer Support Executive

2 weeks ago

Mumbai Maharashtra, India docterz health tech labs Full time

**Position**: Customer Support Executive
**Company**: Docterz Health-Tech Pvt. Ltd.
**Location**: Mumbai
**Experience**: Minimum 1 year in customer support
**Qualification**: Graduate

**About Us**:
Docterz Health Tech is a fast-growing health-tech startup led by doctors, engineers, and data scientists, focused on building cutting-edge OPD software and digital solutions for medical professionals.

**Key Responsibilities**:

- Handle inbound and outbound calls with doctors and clinic staff
- Resolve queries related to our OPD software and services
- Provide onboarding support and training to new doctor clients
- Document and escalate technical issues to the relevant teams
- Follow up on pending queries and ensure timely resolution
- Maintain high customer satisfaction and build strong relationships with doctors

**Skills Required**:

- Strong verbal and written communication skills
- Tech-savvy with the ability to understand and explain software features
- Prior experience in healthcare/health-tech support preferred
- Patience, empathy, and ability to deal with busy medical professionals
- Proficiency in MS Office and CRM tools

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

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