Head – Customer Technical Service

3 days ago

Surat, Gujarat, India Gokulanand Petrofibres Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Head – Customer Technical Support (CTS) | Textile Industry

Company Name :
Gokulanand Petrofibres, Udhna, Surat
.

Reports to :
Director & Marketing Head

Senior professional with deep expertise in
yarn manufacturing and textile processes
, leading customer technical support to drive product performance and client satisfaction. Experienced in handling end-to-end technical service, yarn application support and quality optimization for textile customers across domestic and interstate markets.

The candidate should have:

  • Strong knowledge of
    yarn properties, applications and performance in weaving, knitting and finishing.
  • Technical support for customers on yarn selection, processing conditions and quality standards.
  • Troubleshooting customer issues related to yarn working fabric performance.
  • Conducting
    customer trials, demonstrations and training programs.
  • Working with R&D to develop new yarn grades and improve existing products based on customer feedback
  • Building long-term partnerships by providing
    value - added technical solutions.

Professional Strengths:

  • Education:
    BE/ME Textile with 8–12 years of experience in
    textile / yarn technical service & customer support.
  • In-depth understanding of
    polyester filament yarns.
  • Excellent customer handling and problem-solving skills with focus on yarn applications.
  • Strong leadership in managing support teams and ensuring quick resolution of customer issues.
  • Proven ability to align customer needs with product development and business growth.

Salary : Salary is not a constraint for the right candidate.

Detailed job responsibilities will be discussed during the interview.

Email Resumes on -

  • Call Center Head

    14 hours ago

    Surat, Gujarat, India Dishha Staffing Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Call Center Head Retail PharmacyLocation: Surat, GujaratExperience: 8-15 Years (preferably in healthcare or retail pharmacy call centers)Reports To: Regional Operations Head / Business HeadRole Overview:The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient...

  • Customer Service Manager-support Services-customer Service

    4 weeks ago

    Surat, Gujarat, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests Complaints escalations received from the customers regulators and senior Management with quality communication within the defined Turn around time Preparing weekly Fortnight and Monthly MIS ...

  • Customer Service Representative

    4 weeks ago

    Surat, Gujarat, India TP Full time

    About the CompanyThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.About the RoleThe role involves engaging with customers and ensuring their needs are met effectively.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable...

  • Customer Relationship Manager

    3 days ago

    Surat, Gujarat, India Stratefix Professional Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Customer Complaint ManagementHandle and resolve customer complaints related to elevator systems. Track issues and escalate when necessary. Resolution time, customer satisfaction ratingEnquiry ManagementProcess customer inquiries related to services, installations, and maintenance. Response time, quality of information providedCoordination with Head...

  • Branch Head

    3 days ago

    Surat, Gujarat, India Kone Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    What will you be doing?The Branch Head plans and directs all activities within a specified branch. They implement approved strategies and are responsible for the P&L results, achieving budgeted targets and executing business development programs within the branch.The Branch Head will report to the Regional Director, ensuring achievement of budgeted P & L,...

  • Business Head – Retail

    1 week ago

    Surat, Gujarat, India iVENUS - Apple Premium Reseller Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Profile:Venus Data Products Pvt Ltd was established in 1999 as a system integrator & Apple solution provider. We opened the first Apple retail store in 2012 at Surat with the brand name 'iVenus'. Currently, iVenus has become the largest Apple Premium Retail chain in Western India with the presence of 60 Stores & 24 service centres in 24 cities of...

  • Senior client servicing Executive

    4 weeks ago

    Surat, Gujarat, India Kahani - by i2c Events Full time

    Company Description Kahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every...

  • Senior client servicing Executive

    2 weeks ago

    Surat, Gujarat, India Kahani - by i2c Events Full time

    Company DescriptionKahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every...

  • Senior client servicing Executive

    3 weeks ago

    Surat, Gujarat, India Kahani - by i2c Events Full time

    Company DescriptionKahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every...

  • Center Head

    4 weeks ago

    Surat, Gujarat, India Omni Career Hub Full time

    Company Overview Omni Career Hub is dedicated to empowering individuals through customized solutions aligned with their goals Operating within the education industry we facilitate a smooth and rewarding journey for students and young professionals in education skill development and career opportunities worldwide Our mission is to inspire a generation...