Business Head – Retail

Company Profile:

Venus Data Products Pvt Ltd was established in 1999 as a system integrator & Apple solution provider. We opened the first Apple retail store in 2012 at Surat with the brand name 'iVenus'. Currently, iVenus has become the largest Apple Premium Retail chain in Western India with the presence of 60 Stores & 24 service centres in 24 cities of Gujarat, Maharashtra, MP, Delhi & Haryana.

With more than 2 decades of experience & continuous improvements for serving the best customer experience, offering end-to-end solutions & after-sales support with a chain of authorized service centers iVenus has successfully set up the benchmark in Apple Retail & services. iVenus is equally committed to its 450+ employees to provide them best environment to work & grow with the company.

Website:

Job Title: Business Head

Job Description – Business Head

Position:
 Business Head-Retail at iVenus, Apple Premium Partner.

Location:
 Surat, Gujrat

Reports To:
 Director / VP

Role Overview

The Business Head- Retail
 will be responsible for driving the growth, profitability, and operational excellence of iVenus's Apple retail business. This leadership role requires a strategic thinker with deep retail knowledge, strong business acumen, and the ability to build high-performing teams while maintaining Apple's global standards of customer experience.

Key Responsibilities

Business Leadership & Strategy

• Define and execute the overall business strategy for Apple retail across regions.
• Drive top-line revenue growth and bottom-line profitability.
• Build annual business plans, sales forecasts, and retail expansion strategies.
• Visiting the POS to evaluate the opportunities, challenges & improvement scopes.

Retail Operations & Customer Experience

• Ensure seamless operations across all Apple mono brand stores as per Apple guideline as per format of the store.
• Maintain Apple's global retail standards in merchandising, and customer experience.
• Implement customer engagement programs to enhance loyalty and satisfaction.

Sales & Marketing

• Achieve monthly, quarterly, and annual sales targets.
• Design and execute local marketing campaigns aligned with marketing team.
• Monitor competitor activity and market trends to identify growth opportunities.

Team Leadership & Development

• Lead, mentor, and inspire a team of Regional Managers, cluster managers, store managers, sales, and support staff. Regular sales review calls with all managers.
• Build a culture of performance, accountability, and customer obsession.
• Implement training programs in collaboration with Apple to enhance staff capabilities.

Vendor & Stakeholder Management

• Liaise with Apple India to align on business strategies, reporting, and compliance.
• Manage key vendor partnerships and ensure smooth supply chain & inventory management.
• Provide business insights and updates to top management regularly.

Financial Management

• Drive P&L responsibility for the retail business.
• Optimize costs while ensuring customer experience and service quality.
• Manage inventory, working capital, and store profitability effectively.

Key Skills & Competencies

• Strong leadership and people management skills.
• Proven track record in retail business management (preferably premium / consumer electronics / lifestyle).
• Excellent business acumen with strong P&L management experience.
• Deep understanding of retail operations, customer experience, and sales.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to think strategically and execute tactically.

Qualifications & Experience

• Graduate/Postgraduate in Business Administration, Sales, or Retail Management.
• 10+ years of experience in retail, with at least 5 years in a senior leadership role.
• Prior experience in managing premium brand retail (Apple / Electronics / Lifestyle) preferred.

What We Offer

• Opportunity to lead one of the fastest-growing Apple retail networks in India.
• Entrepreneurial freedom with high responsibility.
• Competitive compensation with performance-linked incentives.
• Exposure to global best practices in premium retail.