Service Engineer

2 days ago

Surat, Gujarat, India Whitelion Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Responsibilities:

  • When you get a call from Surat Service center, you will have to be ready to serve the client.
  • Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
  • Go to repairing stock center to pick up the material.
  • Make an entry into Material Transaction Book by self.
  • Also, keep a small vacuum machine in case of mocha service.
  • Don't forget the quotation paper of the client in case of installation.
  • Reach timely on-site. Or if you are going to be late then at least inform your head with a reason.
  • As and when you reach the site, ask for a warranty certificate/invoice in case of complaint.
  • If you get it then first send a photo of it to your head for registration.
  • If they do have not these things, then ask them to get them from the seller.
  • Tell them you cannot serve them until you don't get the invoice or certify in any emergency.
  • But yes if you get the call to serve him from the senior then serve them even without certification or invoice.
  • Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.
  • And before repairing or replacing, prove to them the real fault of their switches so that they can have a clear idea.
  • If the customer asks for a service charge receipt, inform Surat service center they will provide you the soft copy of it.
  • Never get angry with any customers. Always be a gentleman.
  • Make humble relations with customer and their family.
  • Call to Surat service center while leaving the site for verification.
  • Always give service visiting cards on-site for future communication and also inform them about this.
  • When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.

Perks:

  • Celebrate your birthday and work anniversary with us.
  • Enjoy public holidays & 24 paid leaves with your family.
  • Secure yourself and your loved one with the company's corporate insurance policy.
  • And many more, to know to apply now.

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