Senior Partnership Associate

ABOUT THE TEAM

The Member Accession Marketing Team (India) plays a crucial role in driving Tide's growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guide them through seamless onboarding, and ensure they are well-equipped to leverage Tide's suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement, ensuring Tide becomes the go-to platform for Indian SMEs.

ABOUT THE ROLE

The Senior Business Finance Specialist (Health Insurance) will be responsible for recruitment, leading and supporting a team of DSAs, Loan Aggregators, Brokers, Top Insurance Advisors/Agents, Freelancers ensuring they meet their sales targets, delivering performance reviews, and providing coaching. This is a go to market job.

Some of the things you'll be doing:

• You will be an individual contributor role who will play a crucial part in generating revenue through health and general insurance sales
• You will be overseeing operational activities, enforcing company policies , and driving business efficiency.
• Motivating, coaching, and leading a team of DSAs, loan aggregators, brokers, top insurance advisors/agents & freelancers to ensure consistent performance.
• Acting as a "feet on the street" resource. Conduct regular 1:1's and team meetings to review performance, provide feedback, and foster development.
• Staying up to date with business development and new product lines.
• Manage day-to-day activities, prioritize tasks, and assess risks/impacts within existing processes.
• Identifying areas for improvement and work with management to implement changes that enhance business efficiency.
• Ensuring compliance with company policies, including attendance and performance standards.
• Supporting the Manager in enforcing performance management. Achieve attendance, retention, and sales targets by using company methodologies and team input.
• Creating and maintaining individual training and development plans for all team members. Inspire and lead the team to achieve high levels of customer satisfaction.
• Managing escalations and ensure quality customer service.
• Supporting the Sales lead in delivering business targets and objectives. Help create a performance-oriented culture and collaborate with management to drive positive change and efficiency.
• Staying updated with industry changes and communicate relevant insights back to the Manager, ensuring alignment with industry standards and best practices.
• Delivering operational parts within agreed-upon budgets, service levels, and business targets. Report to senior management on any operational risks and issues.

WHAT WE ARE LOOKING FOR:

• Proven experience in selling Health, Group, and Affinity products.
• Strong experience in team management, including coaching and communication skills.
• Minimum of 5 years of experience in handling the team of DSAs, loan aggregators, brokers, top insurance advisors/agents & freelancers ?
• Solid background from Insurance excellent leadership abilities with strong people development skills.
• Proficient in performance management, coaching, and providing constructive feedback. Experience managing demanding customers and handling escalations effectively.
• Energetic, motivational, and creative approach to leadership and problem-solving.
• Ability to work in a fast-paced environment while prioritizing tasks effectively.

WHAT YOU WILL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities