Service Desk

6 days ago

Greater Kolkata Area, India Cognizant Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary
We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk MS Excel and Service Desk - UAM. A background in Telecom is a plus. This role requires working from the office during night shifts. Proficiency in English is essential for effective communication.

Responsibilities

  • Provide technical support and assistance to users via the service desk ensuring timely resolution of issues.
  • Utilize MS Excel to analyze data and generate reports that support decision-making processes.
  • Manage user access and permissions through Service Desk
  • UAM ensuring compliance with company policies.
  • Collaborate with team members to identify and implement process improvements that enhance service delivery.
  • Monitor system performance and troubleshoot issues to maintain optimal functionality.
  • Document and maintain records of technical issues and resolutions for future reference.
  • Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions.
  • Assist in the development and implementation of training materials for end-users.
  • Participate in team meetings to discuss ongoing projects and share insights.
  • Support the telecom domain by applying relevant knowledge and skills to specific tasks.
  • Ensure adherence to company standards and procedures in all technical operations.
  • Contribute to the companys mission by providing reliable and efficient technical support.
  • Enhance customer satisfaction by delivering high-quality service and support.

It's a Service Desk, Voice Process, L1 support role including night shift

they've to be open for shifts

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