L1 Support Associate

1 day ago

Kolkata, India Outpace Consulting Services Full time

We Are Hiring For Service Desk Role With Leading IT Company. (**Immediate Joining to 30 Days**)

**Job Location**: Kolkata

**Sal**: 2.50 to 6.00 LPA

**Language**: Proficient in English (Read + Write + Speak )

**Role purpose**:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service Requests

**Roles and Responsibilities**
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.
- 1-6 Yrs of experience in **Service Desk/International BPO/Technical Support**:

- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LANs, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Good listening skills & Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Key Skills

Service Desk

TCP

MCCS

Skydrive

Server

Networking

Windows Server

VPN Configuration

MS Office

Virtual Desktop

Semi Tech

Server OS

MAC

Share Point

VPN

Technical

Technical Helpdesk

Cloud

Technical Sales

Technical Support

Ping

Microsoft Exchange Server

office 365

Remote Desktop

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:

- Any Graduate

Company Profile
- Outpace Consulting Services Private Limited- Leading it company- Company Info

***
- View Contact Details- +**Salary**:
2,50,000 - 6,00,000 P.A.

**Industry**:
BPO / Call Centre

**Functional Area**:
Customer Success, Service & Operations

**Role Category**:
Customer Success

**Role**:
Customer Success Associate

**Employment Type**:
Full Time, Permanent

  • L1 Technical Support Engineer

    1 week ago

    Kolkata, West Bengal, India NMSWorks Software Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: L1 Technical Support Engineer - Telecom/NetworkingCompany: NMSWorks Software Pvt LtdLocation: Kolkata (On-site)Job Type: Full-timeAbout NMSWorks Software Pvt LtdNMSWorks Software is a leading provider of cutting-edge OSS and BSS solutions for the world's largest telecom service providers, network equipment vendors, and enterprises. By...

  • L1 Technical Support Engineer

    2 weeks ago

    Kolkata, India NMSWorks Software Full time

    Job Title: L1 Technical Support Engineer - Telecom/Networking Company: NMSWorks Software Pvt Ltd Location: Kolkata (On-site) Job Type: Full-time About NMSWorks Software Pvt Ltd NMSWorks Software is a leading provider of cutting-edge OSS and BSS solutions for the world's largest telecom service providers, network equipment vendors, and enterprises. By...

  • Customer Support Associate

    2 weeks ago

    Rajarhat, Kolkata, West Bengal, India MoSahay Associate Full time

    Designation Associate Customer Support Job Profile Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support Job Type Full Time - Permanent Mandatory Criteria - Languages...

  • Desktop Support Engineer L1

    2 weeks ago

    Kolkata Airport, India Quess Corp Limited Full time

    Job opening for below mentioned description on airports *End User Support/Desktop Support Engineer (L1 Engineer) - Airport* We're looking for End User Support/Desktop Support Engineers to join our team at various airport locations across India. As an L1 Engineer, you'll provide technical assistance and support to end-users, resolving hardware, software, and...

  • Desktop Support Engineer L1

    1 day ago

    Kolkata Airport, Kolkata, West Bengal, India Quess Corp Limited Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job opening for below mentioned description on airports*End User Support/Desktop Support Engineer (L1 Engineer) - Airport*We're looking for End User Support/Desktop Support Engineers to join our team at various airport locations across India. As an L1 Engineer, you'll provide technical assistance and support to end-users, resolving hardware, software, and...

  • L1 Support Engineer

    6 days ago

    Kolkata, West Bengal, India RT Network Solutions Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role: L1 Support EngineerLocation: DubaiProject Duration: 12 monthsJob Summary:We are seeking a Level 1 Technical Support Engineer to provide first-line technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role involves incident management, troubleshooting, preventive maintenance, and working...

  • Virtual Walk-in For L1 Desktop Support Engineer

    1 day ago

    Kolkata, Mumbai, Pune, India Harita Techserv Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group)Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support EngineerVirtual Walk-in-Link for L1 Desktop Support : Experience: Candidates should have 1-3 years of experience as Deskside support Engineer.No of Positions: 30Job Locations:Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad...

  • SAP Functional L1 support Executive

    2 weeks ago

    Kolkata, India Jobted IN C2 Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • SAP Functional L1 support Executive

    3 weeks ago

    Kolkata, West Bengal, India Capgemini Full time

    Job DescriptionChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...

  • Associate Manager

    22 hours ago

    Kolkata, India House Of Edtech Full time

    Associate Manager – SalesLocation: Kolkata (Work from Office)Work Timings: 11:30 AM – 9:00 PM | Weekly Off: Thursday (6-day workweek)Compensation: Competitive fixed salary + Performance-linked incentives (Total CTC up to ₹12 LPA)About House of EdTechAt House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower professionals to...