SAP Functional L1 support Executive

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

As an SAP Functional L1 Support Executive provides initial-level support for SAP systems, acting as the first point of contact for user issues.

Their responsibilities include resolving basic issues, escalating complex problems, and documenting solutions.

- - Incident Management:Receive and log support tickets, troubleshoot issues, and resolve them within established service level agreements (SLAs).

- - User Support:Provide guidance and assistance to end-users on standard SAP transactions and processes.

- - Documentation:Create and maintain user manuals, knowledge base articles, and other documentation related to SAP support.

- - Escalation:Identify and escalate complex or unresolved issues to higher-level support teams (L2, L3).

In this role you will play a key role in:

- Provide initial-level support for SAP systems
- Focusing on resolving basic user issues and escalating complex problems.
- Act as the first point of contact for end-users, logging tickets, troubleshooting common problems, and ensuring smooth SAP operations.
- Help in user training, documentation, and collaborating with other support levels to resolve issues.

Your Profile

- Experience:Extensive experience in finance with a deep understanding of SAP Financial Accounting and Controlling modules.
- SAP Knowledge:Strong expertise in SAP HANA, particularly in the context of financial processes.
- Problem-Solving Skills:Ability to analyze complex financial processes and provide effective solutions.
- Communication:Excellent communication skills, with the ability to collaborate with cross-functional teams and provide clear guidance to finance users.
- Software Skills:Proficiency in ServiceNow for IT service management, SAP Solution Manager for application lifecycle management, and Jira for issue tracking and project management in addition.

WHAT YOU'LL LOVE ABOUT WORKING HERE

- You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can .
- Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal , yoga challenges, or marathons.
- At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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