Customer Service Process Executive

10 hours ago

Noida, Uttar Pradesh, India Lets Cohabit8 Full time

Customer Service Executive

Process: Role Description

Position Overview

The position of Customer Service Executive UK Process is a full-time, office-based role located in Sector 142, Noida. This position focuses on providing voice support for clients based in the United Kingdom, adhering to UK business hours. The successful candidate will be responsible for interacting with UK customers, delivering high-quality service, and contributing to a positive customer experience.

Key Responsibilities

  • Manage both inbound and outbound customer service calls for UK customers, always maintaining professionalism and courtesy.
  • Comprehend and accurately interpret various UK regional accents to provide precise and helpful responses.
  • Address customer queries and resolve issues through phone, email, and chat, ensuring prompt and effective solutions.
  • Offer detailed information about products and services, guiding customers as required.
  • Record all customer interactions meticulously, updating information in the CRM system.
  • Always follow UK process guidelines, communication protocols, and company policies.
  • Work collaboratively with internal teams to continually improve the customer experience and enhance the quality of service provided.

Required Qualifications

  • A bachelor's degree is preferred, although not mandatory for this role.
  • Between six months and two years of experience in a customer service or international voice process environment, with preference given to those who have supported UK customers.
  • Excellent command of spoken and written English, with the capability to understand and communicate effectively in UK accents.
  • Willingness to work during UK business hours, which typically involve afternoon to late-night shifts in IST.
  • Comfortable working on-site at the Noida (Sector 142) office; remote work is not available.

Key Skills

  • Outstanding verbal and written communication abilities in English.
  • Clear understanding of UK customer service standards, including tone and cultural nuances.
  • Strong listening skills, with the ability to remain composed and empathetic even under pressure.
  • Experience using CRM software and essential office applications such as Word, Excel, and Outlook.
  • Capability to multi-task, prioritise tasks, and manage time efficiently.
  • Demonstrates a problem-solving approach, with keen attention to detail and a focus on customer satisfaction.

Additional Information

  • Shift Timings: UK Shift, usually from 13:00 to 22:00 IST or 14:00 to 23:00 IST.
  • Working Days: Five days per week.
  • Location: Sector 142, Noida. Please note there is no option for remote work.

  • Customer Service Executive

    2 days ago

    Noida, Uttar Pradesh, India Aerial Telecom Solutions Pvt. Ltd Full time ₹ 1,92,000 - ₹ 2,28,000 per year

    Job Description:Customer Service Executive – Banking & NBFC ProcessRole Overview:We are looking for dynamic and customer-focused professionals for our Banking & NBFC Customer Service Process. The role involves assisting customers with their loan applications, resolving queries, ensuring proper documentation, and handling loan enquiry-related issues in a...

  • Senior Executive, Customer Service

    17 hours ago

    Noida, Uttar Pradesh, India Oxford University Press Full time

    Senior Executive, Customer ServiceLocation:Noida, UP, IN, 201306Salary: Dependent on skills and experienceDivision: Technology and OperationsDepartment: Business PartneringAbout the RoleIntroduction –This is a great opportunity to join Oxford University Press (OUP), a globally recognized leader in education and publishing. As a Customer Service Executive,...

  • Hiring for Customer Service International Process

    3 days ago

    Noida, Uttar Pradesh, India FiveS Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFiveS Digital is a technology-led Business Process Management organization with a strong focus on customer and community-centric solutions. With over 15 years of experience, we operate in 9 locations across India and are recognized for our diverse and inclusive BPM workspace. Our core business areas include Customer Experience,...

  • Customer Service Executive

    2 days ago

    Noida, Uttar Pradesh, India U-Turn4Nature Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    U-Turn4Nature- Creating Shared ValueCustomer Service Executive – U-Turn4Nature ( Noida/Greater Noida )U-Turn4Nature is a homemade natural food company in Noida that champions sustainability and community empowerment. Our products are crafted by Rural Women's Self-Help Groups (SHGs), supporting local livelihoods and eco-conscious living.Role Overview:We're...

  • Customer Service Executive

    14 hours ago

    Noida, Uttar Pradesh, India Techniek Outsourcing Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Customer Service Executive (Chat Support – US Clients)Location: Noida ( work from Office)Work Hours: 8 P.M to 5 A.MJob Type: Full-TimeExperience: 1–2 years (Required)About the Role:We're hiring an experienced and proactive Customer Service Executive to join our support team. In this role, you will be responsible for handling live chat support for our...

  • Customer Service Executive @Noida

    2 days ago

    Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 13,500 - ₹ 23,000 per year

    HELLO JOB SEEKERSGREETINGS FROM SHININGSTARSANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLYIMMEDIATE JOINERS ONLY.Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOUPROFILE- CUSTOMER SUPPORT EXECUTIVEPROCESS-...

  • Customer Service Manager

    9 hours ago

    Noida, Uttar Pradesh, India Info Edge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Service Manager (99Acres)About Info Edge:Info Edge is the parent company of established brands like , , , , and many others. At Info Edge, our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering...

  • US-Voice Process customer Service

    2 weeks ago

    Noida, Uttar Pradesh, India Orcapod Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    US Voice Process customer Service (CVS)Key Responsibilities:Make outbound calls to US-based insurance companies /patients / Helpdesk as per process requirements.Engage customers in meaningful conversations to promote products/services or gather required information.Achieve daily/weekly/monthly Targets and conversion targets.Handle objections professionally...

  • Customer Service Executive

    3 days ago

    Noida, Uttar Pradesh, India AES Laboratories Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Customer Service Executive will manage client communications, prepare quotations and work orders, and coordinate the receipt and verification of food samples in a NABL-accredited laboratory. Required Candidate profileCandidates with a science background (preferably in Food Technology, Biotechnology, Chemistry), proficiency in MS Office and email...

  • Customer Service Executive

    3 days ago

    Noida, Uttar Pradesh, India Adroit Synergies Full time ₹ 1,68,000 - ₹ 2,04,000 per year

    Hiring for Customer Service profile Process :- Airtel InboundSalary :- 14,000/- to17,000/- in hand (Night allowance of 2600 for 3pm to 12pm shift only for Boys)Location :- Noida Sec 63Fresher and experience both requiredCV on