Customer Service Executive
22 hours ago
J :
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
:
Handle customer inquiries and issues through chat (70%) and voice (30%).
Proactively manage chat flows to resolve customer concerns.
Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
Manage customer interactions under pressure with professionalism and composure.
Collaborate with team members to enhance the overall customer experience.
:
~Education: Graduates preferred.
Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
~Excellent written and verbal communication skills.
~Ability to work graveyard shifts.
~Immediate joiners preferred.
~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.
~Shifts: Graveyard shifts only.
Note: No cab facilities.
If you are interested , Please reach out at HR Harshita
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