Customer Service Executive

3 days ago

Noida, Uttar Pradesh, India Aerial Telecom Solutions Pvt. Ltd Full time ₹ 1,92,000 - ₹ 2,28,000 per year

Job Description:

Customer Service Executive – Banking & NBFC Process

Role Overview:

We are looking for dynamic and customer-focused professionals for our Banking & NBFC Customer Service Process. The role involves assisting customers with their loan applications, resolving queries, ensuring proper documentation, and handling loan enquiry-related issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound calls to resolve customer queries related to loan applications and loan enquiries.
  • Ensure accurate documentation and verification process as per company and client guidelines.
  • Provide clear and effective communication to customers regarding loan products and status.
  • Maintain records of customer interactions and escalate unresolved issues to the concerned department.
  • Deliver high levels of customer satisfaction through problem-solving and query resolution.

Requirements:

  • Minimum Qualification: Graduate.
  • Minimum 6 months of customer service experience (Banking/NBFC preferred).
  • Good communication skills (verbal and written).
  • Knowledge of basic banking terms and loan processes.
  • Strong problem-solving ability with a customer-first approach.
  • Immediate joiners preferred.

Work Details:

  • 6 Days Working
  • Rotational Day Shifts
  • Rostered Week Offs
  • Male & Female candidates can apply

Walk-In Interview Details: Address: H-25, 1st Floor, Xenon Premium Office, Sector–63, Noida–201301

Landmark: Beside Jeep Showroom

Days: Monday to Saturday

Timing: 10:00 AM – 2:00 PM

Contact:

HR – Gaurav

Job Type: Full-time

Pay: ₹16, ₹19,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

Speak with the employer

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