Hiring for Customer Service International Process
3 days ago
Company Description
FiveS Digital is a technology-led Business Process Management organization with a strong focus on customer and community-centric solutions. With over 15 years of experience, we operate in 9 locations across India and are recognized for our diverse and inclusive BPM workspace. Our core business areas include Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. Certified as a women-owned diversity unit by WeConnect International, USA, we remain committed to diversity, equity, and inclusivity as we grow.
Role Description
This is a full-time on-site role located in Noida for a Customer Service (Travel Process) position at FiveS Digital. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing information about travel services, and ensuring a positive customer experience. Day-to-day tasks include managing customer interactions via phone, email, and chat, maintaining customer records, and addressing customer concerns to enhance satisfaction and loyalty.
Qualifications
- Customer Support and Customer Service experience
- Skills in Customer Satisfaction and Customer Experience
- Proficient in Phone Etiquette and handling customer inquiries
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Experience in the travel industry is a plus
- Bachelor's degree in Business, Communications, or related field preferred
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