Senior Design Strategist

3 days ago

Bengaluru Coimbatore Gurugram, India ThoughtWorks Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job responsibilities

  • You will contribute to the design of the end-to-end customer journey, from customer vision and product strategy through to the development of product roadmaps.
  • Create prototypes and wireframes.
  • Collaborate with small, cross-functional teams to create a wide variety of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems. Maintain accessibility (A11y) practices.
  • Develop, document, and test interface components using Storybook.
  • You will facilitate workshops, develop unique design strategies for products, and take part in making strategic decisions at the portfolio level.
  • You will contribute to planning and measuring business outcomes and customer metrics across the end-to-end customer journey.
  • Identify and develop customer hypotheses in collaboration with both Thoughtworkers and our clients, to run product experiments and customer tests.
  • Balance client and Thoughtworker expectations by clearly communicating business outcomes and customer value.
  • Extend your expertise to teammates by supporting less-experienced designers when possible.
  • Advocate the value of experience design to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups, and more.

Job qualifications

Technical Skills

  • You have a solid background in product and experience design, with strong skills in user research, service design, digital product design, interface design, and product strategy.
  • You're confident leading discovery and research initiatives, applying diverse methods and metrics to demonstrate customer and business value.
  • Youre also an effective storyteller, capable of clearly communicating research approaches, insights, and outcomes to stakeholders.
  • Hands-on experience with wireframes, prototyping, and user- and product-centered strategies is essential.
  • Familiarity with Design Systems and tools like Storybook is expected.
  • Leadership or mentoring experience within design teams is highly valued. Experience with accessibility practices (A11y) will be considered a plus.

Professional Skills

  • It will be a plus, but not mandatory, to have experience in the banking or financial sectors.
  • You have advanced Spanish language skills and are comfortable holding professional conversations in English at an intermediate level, ensuring effective collaboration in multicultural and multilingual environments.
  • Youre comfortable sharing design and research deliverables with your business stakeholders.
  • You collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks.
  • Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team.
  • You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
  • A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design.

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