Customer Support

5 days ago


Bengaluru, Karnataka, India IntouchCX Full time ₹ 18,000 - ₹ 24,000 per year

We're Hiring: Customer Support Associate (Email / Chat) Bangalore

Location: Bangalore, India

Channel: Digital (Live Chat / Email )

Shift Type: 24/7 Rotational Shifts (Rotational Week-offs)

Language Requirement: English

Experience Required: 1+ year in customer service (preferably in chat / Email support)

Mention HR Vinay on top of the resume for quicker assistance.

HR Contact No. - (Vinay Sachdev)

Interview Process

Get ready to showcase your skills Our selection process is designed to be smooth and efficient:

  1. HR Interaction Lets get to know you
  2. Assessment Test Show us your aptitude and problem-solving
  3. Operations Round Meet with the management team

Position Details:

  • Role: Consultant/Sr. Consultant - Customer Support
  • Location: Electronic City, Phase 1, Bangalore
  • Shift Timings: Rotational Night Shifts
  • CTC: Freshers 17k + 4K - 6K Incentives
  • CTC : Experience 17K - 24K + 4K Incentives

Exclusive Employee Benefits

  • Complimentary Two-Way Cab Hassle-free commute, every day
  • Free Meals Stay fueled and focused during your shift
  • Comprehensive Health Insurance  Your health is our priority
  • PF & Statutory Benefits  Secure your future with confidence

Interview Details

Interviews Happening between Monday to Friday

Time: 09:30 AM IST - 3:00 PM IST

Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100

Landmark: Adjacent to Kauvery Hospital

Documents to Carry

Updated Resume (mention HR Shikta on top for quicker assistance)

Government ID Proof (Aadhar Card & PAN Card mandatory)

Dress smart, bring your confidence, and well handle the rest

See you at the interview your journey starts here.

What Youll Do:

  • Assist customers via chat with professionalism and empathy
  • Resolve issues, escalate when needed, and document interactions
  • Meet KPIs like response time and CSAT
  • Share feedback to improve tools and processes

You Bring:

  • Excellent written English and typing skills
  • Email and Chat support experience (1+ year preferred)
  • Strong problem-solving and multitasking abilities
  • Flexibility to work shifts (including weekends/holidays)

Why Work With Us?

Global brand exposure | Learning & growth | Supportive team culture

Apply now and start a rewarding career in digital customer experience


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