Senior Manager

2 days ago

Gurgaon, Haryana, India IndiGo (InterGlobe Aviation Ltd) Full time

Key Responsibilities
Pilot Hotel Selection:

  • Evaluate and shortlist hotels for international cockpit crew based on safety, proximity, amenities, and commercial viability.
  • Conduct periodic audits and inspections to ensure compliance with airline standards.

Roster Coordination & Booking

  • Work closely with the roster planning team to align hotel bookings with pilot schedules.
  • Manage day-to-day hotel reservations for pilots across international stations.

Vendor & Contract Management

  • Negotiate and maintain contracts with hotel partners for crew accommodation.
  • Ensure adherence to agreed SLAs and resolve service-related issues promptly.

Operational Oversight

  • Monitor workflows for hotel booking and billing processes, ensuring accuracy and timeliness.
  • Provide regular performance reports and cost analysis to senior management.

Compliance & Service Excellence

  • Ensure all operations comply with company policies, safety standards, and regulatory requirements.
  • Maintain a customer-centric approach to enhance pilot experience during layovers.

Required Qualifications

  • Graduate in any discipline (mandatory).Hotel Management degree/diploma is a plus.
  • Minimum 7–8 years of experience in hotel operations or crew accommodation management.
  • Prior experience in airline crew operations or travel desk management preferred.Strong negotiation, communication, and vendor management skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint).Ability to work in a fast-paced, dynamic environment with a problem-solving mindset.

Preferred Attributes

  • Detail-oriented with strong organizational skills.Ability to multitask and manage multiple stakeholders across geographies.
  • Customer-centric approach with a focus on service excellence.T
  • eam player with leadership potential.

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