Service Delivery Manager

1 week ago

Pune, Maharashtra, India LiveVectors Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 25,00,000 per year

Responsibilities

  • Own and lead day-to-day global pricing operations, ensuring SLA commitments, delivery consistency, and continuous improvement.
  • Act as a hands-on Data and QA Engineering lead, proactively monitoring and validating pricing data quality, trends, and anomalies.
  • Build and manage QA workflows that ensure end-to-end accuracy of pricing data, models, and tools.
  • Lead, mentor, and coach team members with a focus on developing analytical rigor, data quality accountability, and process maturity.
  • Collaborate with product, engineering, automation, and data science teams to enhance pricing tools, models, and business workflows.
  • Coordinate with offshore teams (e.g., Burundi) to streamline operations and maintain alignment with central objectives.
  • Design, maintain, and publish dashboards and reports tracking pricing effectiveness, accuracy metrics, and process performance.
  • Identify and lead automation opportunities to reduce manual workload, increase speed, and scale output efficiently.
  • Serve as the quality gatekeeper for all pricing deliverables; ensure structured adoption of Redmine and standardized pricing tools.
  • Support the operationalization of pricing models by collaborating on data inputs, model validation, and tuning feedback loops.

SkillsetRequired / Mandatory

· Experience managing distributed or hybrid pricing or analytics teams.

· Strong familiarity with Redmine, JIRA, or equivalent issue tracking platforms.

· Knowledge of pricing intelligence, market benchmarking, and resale economics.

· Ability to balance strategic oversight with tactical execution.

· Self-starter with a proactive mindset and strong ownership mentality.

.

Qualifications

  • 7+ years of experience in pricing operations, data engineering, or analytics roles.
  • Strong background in QA frameworks and data quality monitoring practices.
  • Proficiency with Excel, PowerPoint, SQL, and Python or R.
  • Demonstrated ability to identify root causes and drive structured process and data improvements.
  • Solid understanding of economics, pricing strategy, and e-commerce dynamics.
  • Experience with automation tools and workflow/process design.
  • Exceptional communication skills in English—both written and spoken.
  • Proven leadership and mentorship experience in hybrid or global teams.
  • Ability to collaborate across departments and support offshore resources in different time zones.
  • Experience in tech resale, commodities trading, or procurement is a strong plus.

Job Types: Full-time, Permanent

Pay: ₹2,000, ₹3,000,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Provident Fund
  • Work from home

Work Location: In person

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