 
						Information Technology Service Delivery Manager
3 weeks ago
Location: Pune
Department: IT Infrastructure
Reports To: Head – End User IT
Employment Type: Full-time
Job Location - Hadapsar
Job Purpose:
The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.
Key Responsibilities:
- Service Management:
- Oversee daily IT service operations ensuring adherence to SLAs and KPIs.
- Lead Incident, Problem, Change, and Release Management processes.
- Act as the primary escalation point for service-related issues.
- Project & Program Delivery:
- Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
- Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
- Vendor & Stakeholder Management:
- Manage relationships with external IT service providers and vendors.
- Conduct regular service reviews and performance evaluations.
- Understand the business requirement and solution implementation.
- Technical assessments of end user application and hardware requirement.
- Process Improvement:
- Identify and implement opportunities for service optimization and automation.
- Maintain and improve the IT service catalogue and documentation.
- Compliance & Governance:
- Ensure IT services comply with internal policies and external regulations.
- Support audits and risk assessments related to IT service delivery.
- Team Leadership:
- Mentor and guide service delivery team members.
- Foster a culture of accountability, collaboration, and continuous learning.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory)
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
- Strong understanding of IT infrastructure, enterprise applications, and service management tools.
- Excellent communication, stakeholder management, and problem-solving skills.
Preferred Experience:
- Working knowledge of platforms like Office 365 suite.
- Experience in managing hybrid environments (cloud and on-premise).
- 
					
					
 Pune, Maharashtra, India, Maharashtra BMC Software Full timeBMC is looking for a Lead System Administrator to join our amazing team! In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment. Here is how,... 
- 
					  Information Technology Compliance Manager3 weeks ago 
 Mumbai, Maharashtra, India, Maharashtra HDFC securities Full timeJob Title: IT Compliance ManagerLocation: MumbaiCompany Overview: HDFC Securities is a leading stockbroking company and a subsidiary of HDFC Bank, one of the world’s largest financial services conglomerates. With a strong emphasis on technology and innovation, HDFC Securities offers a diverse range of investment and trading services to retail and... 
- 
					  Engineering Manager2 weeks ago 
 Pune, Maharashtra, India Information Technology Full time ₹ 20,00,000 - ₹ 25,00,000 per yearKey ResponsibilitiesTeam Leadership & Management :Lead, mentor, and manage a full-stack engineers (MERN stack).Drive performance management, team development, and career progression.Collaborate with product managers, designers, and QA to ensure timely delivery of high-quality features.Technical OwnershipOwn the architecture, design, and implementation of... 
- 
					  SIAM IT Service Manager3 weeks ago 
 Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeMust-HaveSignificant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level... 
- 
					  SIAM IT Service Manager3 weeks ago 
 Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeRole - SIAM IT Service ManagerYears of Experience - 10 to 12 yearsLocation - Pune and ChennaiKnowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycleSignificant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework... 
- 
					Information Technology Project Coordinator1 week ago 
 Pune, Maharashtra, India It's Digital (Focus IT Solutions) Full timeCompany DescriptionIt's Digital (Focus IT Solutions) is a software solutions startup providing high-end digital services. Our offerings include website development, software development, app development, and branding solutions. We are dedicated to delivering cutting-edge technology services for our clients. Join our innovative team and contribute to... 
- 
					Manager - Service Delivery1 week ago 
 Pune, Maharashtra, India Microland Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description:Education Qualification :Engineer - B.E / B.Tech / MCA Skills :Secondary -> Behavioral | Aptitude | Managerial Skills | 4 - AdvancedPrimary -> Functional | IT Operations Management | Financial Management | 3 - ExperiencedTertiary -> Functional | IT Operations Management | Business Relationship Management | 3 - ExperiencedTertiary ->... 
- 
					Service Delivery Manager7 days ago 
 Pune, Maharashtra, India PerkinElmer Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWhen joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our... 
- 
					  Information Technology Team Manager4 days ago 
 Pune, Maharashtra, India, Maharashtra PSG Global Solutions Full timeAbout PSG Global SolutionsPSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals... 
- 
					Service Delivery Manager7 days ago 
 Pune, Maharashtra, India PERKINELMER Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description Service Delivery Manager - Applications India Location: Hinjawadi, Pune, Maharashtra, Maharashtra INJob ID: REQ-055821Key Responsibilities:Complete application onboarding proof of concept (PoC) and validate systematic application onboarding process for scalability and further rollout. Systematically onboard applications into CMDB,...