Information Technology Service Delivery Manager

21 hours ago

Pune Maharashtra India, Maharashtra Suzlon Group Full time

Location: Pune

Department: IT Infrastructure

Reports To: Head – End User IT

Employment Type: Full-time

Job Location - Hadapsar


Job Purpose:

The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.


Key Responsibilities:

  • Service Management:
  • Oversee daily IT service operations ensuring adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Project & Program Delivery:
  • Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
  • Vendor & Stakeholder Management:
  • Manage relationships with external IT service providers and vendors.
  • Conduct regular service reviews and performance evaluations.
  • Understand the business requirement and solution implementation.
  • Technical assessments of end user application and hardware requirement.
  • Process Improvement:
  • Identify and implement opportunities for service optimization and automation.
  • Maintain and improve the IT service catalogue and documentation.
  • Compliance & Governance:
  • Ensure IT services comply with internal policies and external regulations.
  • Support audits and risk assessments related to IT service delivery.
  • Team Leadership:
  • Mentor and guide service delivery team members.
  • Foster a culture of accountability, collaboration, and continuous learning.


Qualifications & Skills:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.


Preferred Experience:

  • Working knowledge of platforms like Office 365 suite.
  • Experience in managing hybrid environments (cloud and on-premise).

  • Information Technology Compliance Manager

    21 hours ago

    Mumbai, Maharashtra, India, Maharashtra HDFC securities Full time

    Job Title: IT Compliance ManagerLocation: MumbaiCompany Overview: HDFC Securities is a leading stockbroking company and a subsidiary of HDFC Bank, one of the world’s largest financial services conglomerates. With a strong emphasis on technology and innovation, HDFC Securities offers a diverse range of investment and trading services to retail and...

  • Engineering Manager

    2 weeks ago

    Pune, Maharashtra, India Information Technology Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key ResponsibilitiesTeam Leadership & Management :Lead, mentor, and manage a full-stack engineers (MERN stack).Drive performance management, team development, and career progression.Collaborate with product managers, designers, and QA to ensure timely delivery of high-quality features.Technical OwnershipOwn the architecture, design, and implementation of...

  • SIAM IT Service Manager

    21 hours ago

    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Must-HaveSignificant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level...

  • SIAM IT Service Manager

    21 hours ago

    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Role - SIAM IT Service ManagerYears of Experience - 10 to 12 yearsLocation - Pune and ChennaiKnowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycleSignificant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework...

  • Technology Delivery Manager

    4 weeks ago

    Pune, Maharashtra, India Barclays Full time

    The following apply button and save job button is for a sticky navigation bar As such this is duplicated for presentation purposes Save for LaterPune Maharashtra Save for LaterDate live Sep 02 2024Business Area Customer Digital and DataArea of Expertise ChangeReference Code 90386112Contract PermanentWhere will you be locatedTake a look at the map...

  • Manager - Service Delivery

    1 week ago

    Pune, Maharashtra, India Microland Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Education Qualification :Engineer - B.E / B.Tech / MCA Skills :Secondary -> Behavioral | Aptitude | Managerial Skills | 4 - AdvancedPrimary -> Functional | IT Operations Management | Financial Management | 3 - ExperiencedTertiary -> Functional | IT Operations Management | Business Relationship Management | 3 - ExperiencedTertiary ->...

  • Service Delivery Manager

    1 week ago

    Pune, Maharashtra, India Apex Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionService Delivery Management:Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA)Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriateOwn the Major Incident Management Process and align all...

  • Associate Service Delivery Manager

    2 days ago

    Pune, Maharashtra, India Ensono Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us (Ensono):Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...

  • Information Technology Intern

    1 week ago

    Pune, Maharashtra, India Acuvisor Insurance Brokers Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAcuvisor Insurance Brokers is dedicated to delivering personalized insurance solutions, including Health, Life, Automobile, 2-Wheeler, GCV, Travel, and more. Our Acuvisor Dashboard facilitates seamless policy management and timely renewal reminders. Through our Learn & Earn Acuvisor POSP app, we equip agents with the knowledge and...

  • Senior Service Delivery Manager

    1 week ago

    Pune, Maharashtra, India Lubrizol Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Summary of the RoleThe Senior Service Delivery Manager owns and manages relationship and service delivery with contracted IT and BPO service provider. This includes processes outsourced in IT, Finance and Procurement functional areas. This role will strategically manage external service providers, internal teams and senior stakeholders to balance capacity...