Customer Care Executive

4 days ago

Bhubaneshwar, Odisha, India VIHU Full time

Job Requirements
Job Title: Customer Care Executive

Company Name: JANASAMRUDDHI MULTIPURPOSE COOPERATIVE SOCIETY LIMITED

Location: Bhubaneswar, Odisha

Salary: ₹12,000 - ₹15,000 per month

Employment Type: Part Time

Job Description
We are currently seeking Customer Care Executives to join our BPO/Customer Care team. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to our valued customers. This role requires excellent communication skills, a customer-oriented mindset, and the ability to multitask in a fast-paced environment. You will interact with customers through various channels, including phone calls, emails, and chat platforms. This is a part-time position with both day and night shifts available, and you will be required to work 6 days per week.

Responsibilities

  • Respond to customer inquiries promptly and professionally, ensuring customer satisfaction.
  • Resolve customer complaints in a calm and empathetic manner.
  • Provide accurate information about products, services, and company policies to customers.
  • Maintain detailed records of customer interactions and transactions.
  • Assist customers with placing orders, tracking shipments, and resolving any issues.
  • Collaborate with team members to ensure timely resolution of customer concerns.
  • Follow communication procedures, guidelines, and scripts when interacting with customers.
  • Stay updated on product knowledge and industry trends to provide effective customer support.
  • Meet individual and team targets for customer satisfaction, response time, and resolution.

FAQs
Q: Is prior experience required for the role of Customer Care Executive?

A: No, prior experience is not required. We welcome freshers who possess good communication skills and a customer-oriented mindset. Training will be provided to ensure you are equipped with the necessary skills for the role.

Q: What educational qualifications are required for this position?

A: A minimum of 12th Standard / PUC education is required for the role of Customer Care Executive. Good communication skills and the ability to effectively interact with customers are essential.

Q: What is the salary range for this position?

A: The salary for this position is ₹12,000 - ₹15,000 per month, based on your experience and performance. In addition to the base salary, there may be incentives based on your performance.

Q: What are the working days and hours for this job?

A: This is a part-time position requiring you to work 6 days per week. We offer both day and night shifts, providing flexibility in scheduling.

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