Customer Support Executive Night Shift
4 days ago
Job Title: Customer Support Executive (Night Shift)
Location: Bhubaneswar, Odisha
Company: Huts4u
Work Mode: Work From Home
About the Role
We are hiring a focused and responsible Customer Support Executive for our night shift operations. You will support guests and hotel partners, manage bookings, and handle concerns effectively throughout the night.
Key Responsibilities
- Answer guest and hotel partner queries via phone, WhatsApp, chat & email
- Manage bookings, rescheduling and cancellations with accuracy
- Provide correct information on hotels, pricing, and stay policies
- Coordinate with hotels for check-ins, escalations, and issue resolution
- Keep proper records and submit shift summary reports
- Ensure smooth operational support during night hours
Requirements
- Strong communication skills in English & Hindi (Odia preferred)
- Previous customer service experience is an added advantage
- Basic computer knowledge and fast learning ability
- Patient, problem-solving mindset, and ability to work independently
- Comfortable working night shift regularly
Shift Timing
12:00 AM 8:00 AM
No weekly offs
Salary
4,000 5,000 per month (Performance-based incentives may apply)
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