Customer Support Executive Night Shift

4 days ago


Bhubaneshwar, Odisha, India Huts4u Full time ₹ 48,000 - ₹ 60,000 per year

Job Title: Customer Support Executive (Night Shift)

Location: Bhubaneswar, Odisha

Company: Huts4u

Work Mode: Work From Home

About the Role

We are hiring a focused and responsible Customer Support Executive for our night shift operations. You will support guests and hotel partners, manage bookings, and handle concerns effectively throughout the night.

Key Responsibilities

  • Answer guest and hotel partner queries via phone, WhatsApp, chat & email
  • Manage bookings, rescheduling and cancellations with accuracy
  • Provide correct information on hotels, pricing, and stay policies
  • Coordinate with hotels for check-ins, escalations, and issue resolution
  • Keep proper records and submit shift summary reports
  • Ensure smooth operational support during night hours

Requirements

  • Strong communication skills in English & Hindi (Odia preferred)
  • Previous customer service experience is an added advantage
  • Basic computer knowledge and fast learning ability
  • Patient, problem-solving mindset, and ability to work independently
  • Comfortable working night shift regularly

Shift Timing

12:00 AM 8:00 AM

No weekly offs

Salary

4,000 5,000 per month (Performance-based incentives may apply)



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