Customer Relations Specialist

2 days ago


Malappuram, Kerala, India Fit My Job Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Customer Relations Specialist (Remote)

Company:
Pay Wint

Location:
Remote (Work From Home)

Ability to work in US time zone

Experience:
1–2 years

Salary Range:Attractive salary

Language:
English Proficiency (mandatory)

About Pay Wint

Pay Wint is a fintech-driven, all-in-one business management platform that empowers businesses of all sizes. Its features include:

  • Online store and sales management
  • Smart inventory tracking with real-time alerts
  • Invoice and bill processing
  • CRM and performance analytics
  • Convenient mobile app access for business-on-the-go
  • No long-term contracts, transparent pricing, and reliable customer support through chat, email, and phone

Role Overview

Looking for detail-oriented customer champions to join our remote team. You'll be the go-to for client coordination—ensuring fast, accurate, and friendly responses and cultivating stellar customer experiences.

What You'll Do

  • Manage client interactions across email, chat, and phone
  • Provide clear guidance on platform features, pricing, and onboarding steps
  • Address concerns, troubleshoot issues, and escalate when needed
  • Record feedback to help improve our service
  • Build rapport to ensure client satisfaction and retention

What We're Looking For

  • Bachelor's degree (preferred but not essential)
  • 1–2 years of experience in customer service or client relations
  • Strong command of written and spoken English
  • Excellent communicator, empathic, organized, and proactive
  • Comfortable working independently from home
  • Familiarity with CRM platforms is an advantage


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