Customer Relations Specialist
2 days ago
Customer Relations Specialist (Remote)
Company:
Pay Wint
Location:
Remote (Work From Home)
Ability to work in US time zone
Experience:
1–2 years
Salary Range:Attractive salary
Language:
English Proficiency (mandatory)
About Pay Wint
Pay Wint is a fintech-driven, all-in-one business management platform that empowers businesses of all sizes. Its features include:
- Online store and sales management
- Smart inventory tracking with real-time alerts
- Invoice and bill processing
- CRM and performance analytics
- Convenient mobile app access for business-on-the-go
- No long-term contracts, transparent pricing, and reliable customer support through chat, email, and phone
Role Overview
Looking for detail-oriented customer champions to join our remote team. You'll be the go-to for client coordination—ensuring fast, accurate, and friendly responses and cultivating stellar customer experiences.
What You'll Do
- Manage client interactions across email, chat, and phone
- Provide clear guidance on platform features, pricing, and onboarding steps
- Address concerns, troubleshoot issues, and escalate when needed
- Record feedback to help improve our service
- Build rapport to ensure client satisfaction and retention
What We're Looking For
- Bachelor's degree (preferred but not essential)
- 1–2 years of experience in customer service or client relations
- Strong command of written and spoken English
- Excellent communicator, empathic, organized, and proactive
- Comfortable working independently from home
- Familiarity with CRM platforms is an advantage
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