Customer Relations Executive

1 day ago


Malappuram, Kerala, India Zuboc Creative stories Full time ₹ 1,44,000 - ₹ 2,16,000 per year

SUMMARY

The Customer Relationship Executive acts as the primary point of contact for all customer inquiries, order status updates, feedback collection, and client onboarding. This role ensures that every interaction reflects Zuboc's warmth, professionalism, and emotional commitment to customer happiness.

DUTIES & RESPONSIBILITIES

A. Order Communication & Tracking

  • Confirm order receipt and expected delivery dates with customers
  • Share tracking IDs, shipping updates, and payment confirmations
  • Coordinate with the Shipment Executive to resolve delays or issues

B. Customer Interaction Management

  • Respond to WhatsApp, Instagram DM, and phone inquiries
  • Maintain a friendly, solution-oriented tone in all customer interactions
  • Handle FAQs, gifting customizations, and urgent customer needs

C. Issue Resolution & Feedback

  • Document and resolve complaints, packaging concerns, or delays
  • Follow up with clients for post-delivery feedback and reviews
  • Escalate recurring issues to the Creative or Ops team

D. Repeat Sales & Client Retention

  • Maintain a database of regular customers and bulk order clients
  • Proactively reach out for birthdays, anniversaries, and seasonal gifting needs
  • Share new launches, offers, or upcoming workshops to past customers

E. CRM & Records

  • Maintain logs of conversations, complaints, returns, and follow-ups
  • Assist in compiling testimonials, ratings, and social proof for marketing
  • Generate weekly summary reports for management

DESIRED PROFILE

  • Education: Graduate in any discipline (Communication, Business, or Arts preferred)
  • Experience: 1–3 years in customer support, relationship management, or social media handling
  • Skills:
  • Warm and articulate communicator
  • Basic CRM and Excel knowledge
  • Strong understanding of gifting and personalization context
  • Social media responsiveness (especially WhatsApp & Instagram)

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Language:

  • English (Required)

Work Location: In person



  • Malappuram, Kerala, India AL RAZ International Business Links Full time

    customer relation exicutive cafe location pandikkad salary 20-25k accomodation provided working time 12pm-12am Job Type Full-time Pay 20 000 00 - 25 000 00 per month Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person


  • Malappuram, Kerala, India HAYATH MEDICARE L.L.P HOSPITAL& DIAGNOSTIC CENTTRE Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Role:The Guest Relation Executive (GRE) is responsible for providing exceptional service to patients and visitors, ensuring a smooth and welcoming experience throughout their stay at the hospital. The GRE acts as a liaison between patients, their families, and various hospital departments.Key Responsibilities:Greet and assist patients, attendants, and...


  • Malappuram, Kerala, India VOYE HOMES Full time

    Qualification 0-02 years experience in customer relationship guest support Experience in travel and tourism hospitality industry is preferred Prior experience in Guest review customer support etc Responsibilities Professional and positive demeanor with excellent interpersonal and phone skills presence A dynamic communicator with...


  • Malappuram, Kerala, India VOYE HOMES Full time ₹ 1,60,000 - ₹ 2,50,000 per year

    Qualification0-02 years experience in customer relationship, guest supportExperience in travel and tourism, hospitality industry is preferred.Prior experience in Guest review, customer support etc.Responsibilities:Professional and positive demeanor with excellent interpersonal and phone skills/presence.A dynamic communicator with established customer...


  • Malappuram, Kerala, India Rajalakshmi Group Full time

    Company DescriptionRajalakshmi Institutions is a new-age higher education ecosystem with a strong focus on technology, innovation, and global partnerships.We are among Tamil Nadu's most recognized campuses, combining academic excellence with industry collaboration.Our mission is to transform learning and student experiences through cutting-edge programs,...


  • Malappuram, Kerala, India FS Life (FableStreet | Pink Fort | March) Full time

    Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian...


  • Malappuram, Kerala, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Client Relations ManagerWe're looking for a Client Relations Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships and ensuring exceptional customer experiences.The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong...


  • Malappuram, Kerala, India UNIQUEFORM Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    IMMEDIATE HIRINGCall Us/Whatsapp Immediately To Ensure Your Opportunity Get registered at one of the most promising consultancies at Kannur district. We provide job opportunities to all the candidates registered with us. To know more about the job vacancy contact Riddhi Management Consultancy.POST: CUSTOMER RELATION MANAGER VC 1145LOCATION:...


  • Malappuram, Kerala, India SKY OCEAN FREIGHT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Manage end-to-end customer interactions for freight shipments.Handle client queries related to booking, documentation, and shipment status.Coordinate with internal departments (operations, documentation, sales) to ensure timely service delivery.Resolve escalations professionally and promptly.Maintain accurate records of customer...


  • Malappuram, Kerala, India beBeeHospitality Full time ₹ 45,00,000 - ₹ 65,00,000

    Guest Relations ProfessionalWe are seeking a Guest Relations Professional who can embody the spirit of our hospitality – warm, professional, and always attentive to detail.Responsibilities:Greet and welcome guests warmly, ensuring a lasting first impression.Manage reservations, waitlists, and guest seating efficiently.Assist guests with menu queries,...