
Guest Relation Executive
5 days ago
Qualification
- 0-02 years experience in customer relationship, guest support
- Experience in travel and tourism, hospitality industry is preferred.
- Prior experience in Guest review, customer support etc.
Responsibilities:
- Professional and positive demeanor with excellent interpersonal and phone skills/presence.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- Provide accurate information, assistance, and resolutions to customer issues related to bookings.
- Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible
- Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Encourage customers with positive feedback to write reviews on Google by sharing the review link.
- Maintain detailed and accurate records of customer interactions.
- Work in close partnership with cross-functional partners to resolve customer concerns promptly
- Manage cross-team improvement initiatives to reduce customer journey friction points
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
- Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.
Job Type: Full-time
Pay: ₹16, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
Ability to commute/relocate:
- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Guest relations: 1 year (Preferred)
Work Location: In person
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