
Guest Relation Executive
14 hours ago
- Job Role:
The Guest Relation Executive (GRE) is responsible for providing exceptional service to patients and visitors, ensuring a smooth and welcoming experience throughout their stay at the hospital. The GRE acts as a liaison between patients, their families, and various hospital departments.
Key Responsibilities:
- Greet and assist patients, attendants, and visitors at the reception or help desk.
- Provide accurate information about hospital services, departments, doctors, and procedures.
- Guide patients through registration, admission, and discharge processes.
- Coordinate with internal departments to facilitate patient requests and resolve service-related issues.
- Handle complaints or concerns empathetically and escalate when necessary.
- Ensure the waiting area and reception space are organized and presentable.
- Support international or VIP patients with special assistance (if applicable).
- Maintain records of patient feedback and service recovery.
- Assist in managing appointments and follow-ups for patients.
- Ensure patient confidentiality and maintain a professional demeanor at all times.
Qualifications & Skills:
- Education: Minimum Graduate (Bachelor's degree in Hospitality, Healthcare Administration, or related field preferred)
- Experience: 1–3 years in customer service or front office, preferably in a hospital or healthcare setting.
- Skills:
- Excellent communication and interpersonal skills
- Fluent in Malayalam and english
- Strong problem-solving and multitasking abilities
- Patient, empathetic, and service-oriented
- Proficient in basic computer applications (MS Office, Hospital Management Software)
Job Types: Full-time, Permanent
Work Location: In person
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