Guest Relation Executive

14 hours ago

Malappuram, Kerala, India HAYATH MEDICARE L.L.P HOSPITAL& DIAGNOSTIC CENTTRE Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Job Role:

The Guest Relation Executive (GRE) is responsible for providing exceptional service to patients and visitors, ensuring a smooth and welcoming experience throughout their stay at the hospital. The GRE acts as a liaison between patients, their families, and various hospital departments.

Key Responsibilities:

  • Greet and assist patients, attendants, and visitors at the reception or help desk.
  • Provide accurate information about hospital services, departments, doctors, and procedures.
  • Guide patients through registration, admission, and discharge processes.
  • Coordinate with internal departments to facilitate patient requests and resolve service-related issues.
  • Handle complaints or concerns empathetically and escalate when necessary.
  • Ensure the waiting area and reception space are organized and presentable.
  • Support international or VIP patients with special assistance (if applicable).
  • Maintain records of patient feedback and service recovery.
  • Assist in managing appointments and follow-ups for patients.
  • Ensure patient confidentiality and maintain a professional demeanor at all times.

Qualifications & Skills:

  • Education: Minimum Graduate (Bachelor's degree in Hospitality, Healthcare Administration, or related field preferred)
  • Experience: 1–3 years in customer service or front office, preferably in a hospital or healthcare setting.
  • Skills:
  • Excellent communication and interpersonal skills
  • Fluent in Malayalam and english
  • Strong problem-solving and multitasking abilities
  • Patient, empathetic, and service-oriented
  • Proficient in basic computer applications (MS Office, Hospital Management Software)

Job Types: Full-time, Permanent

Work Location: In person

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