
Customer Success Associate
5 days ago
Twin Health
At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.
Working here
Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what's needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world
Excited to join us and do your part in improving people's health and happiness?
We are looking for a passionate and proactive Customer Success Associate to be the first point of contact for our members, guiding them through their onboarding journey. If you have strong communication skills, empathy, and the ability to connect with people in multiple languages, this role is for you.
Roles & Responsibilities- Educate members on the complete course of the program.
- Support and guide members in procuring the necessary items required to start the program.
- Understand and strictly adhere to the onboarding process.
- Schedule trainings and consultations for onboarding members.
- Coordinate with internal departments to ensure timely service delivery.
- Act as a single point of contact for new members during onboarding, addressing queries and concerns promptly.
- Handle member grievances with professionalism and empathy.
- Conduct regular follow-ups and maintain accurate records of onboarding activities.
- Strong learning attitude with eagerness to grow.
- Excellent problem-solving abilities with a customer-first mindset.
- Exceptional communication skills (written and verbal).
- Ability to work collaboratively in a dynamic environment.
- Bachelor's degree (Science or Healthcare background preferred).
- Proficiency in MS Office.
- Strong interpersonal skills with the ability to build trust and rapport.
- Fluency in at least 3 languages (Preference: English / Hindi / Malayalam / Marathi / Bengali / Telugu/ Tamil).
Join us and be part of a passionate team creating lasting impact on people's lives.
-
Customer success associate
2 weeks ago
Chennai, Tamil Nadu, India Chanlong Manufacturing Pvt Limited Full time ₹ 4,66,000 - ₹ 18,27,987 per yearCustomer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying...
-
Customer success associate
1 week ago
Chennai, Tamil Nadu, India aptimist tech solutions Full time ₹ 2,69,040 - ₹ 5,04,876 per yearCustomer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying...
-
Customer Success Associate
5 days ago
Chennai, Tamil Nadu, India Uplers Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExperience: yearsSalary: INR / year (based on experience)Expected Notice Period: 15 DaysShift: (GMT+05:30) Asia/Kolkata (IST)Opportunity Type: Office (Chennai)Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: SOL-X)**(*Note: This is a requirement for one of Uplers' client - SOL-X)**What do you need for this...
-
Customer Success Associate
1 week ago
Chennai, Tamil Nadu, India Twin Health Full time ₹ 5,00,000 - ₹ 10,00,000 per yearTwin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin...
-
Customer Success Associate
3 days ago
Chennai, Tamil Nadu, India Twin Health Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTwin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin...
-
Customer Success
1 day ago
Chennai, Tamil Nadu, India Paperflite Full time ₹ 5,00,000 - ₹ 12,00,000 per yearIntroducing Paperflite:Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard...
-
Customer Care Associate
1 day ago
Chennai, Tamil Nadu, India Golden Bit Technologies Full time ₹ 2,55,000 - ₹ 4,11,000 per yearCustomer Service Associate Job Description: Top Duties and Qualifications On this page Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here...
-
Customer Experience Associate
3 days ago
Chennai, Tamil Nadu, India Magick Woods Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title: Customer Experience AssociateRole SummaryThe Customer Experience Associate is a customer-facing role responsible for delivering high-quality design consultations and final design reviews to North American homeowners and renovation customers. Associates are responsible for listening, guiding, and translating customer needs into thoughtful kitchen...
-
Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 6,30,000 - ₹ 15,68,037 per yearA Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues,...
-
Customer Success Manager
5 days ago
Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per yearManager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...