Change Management Specialist

We are looking for a Change Management Specialist to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot:

• Location: Bengaluru, Karnataka, India
• Type of Contract: Permanent
• Grade: Band 2
• Type of work: Hybrid
• Work Language: Fluent Business English

The Role:
In this position, the ideal candidate will be responsible for overseeing the entire change management process within our organization, ensuring that all changes to IT services and infrastructure are implemented efficiently and effectively while minimizing disruptions to business operations. This role requires a thorough understanding of ITIL principles and best practices, as well as strong communication and collaboration skills to coordinate with various teams across the organization. The Change Management Specialist will play a crucial role in maintaining the stability and reliability of our Digital Tech environment, while also driving continuous improvement initiatives to enhance our change management processes
In This Role, You Will:

• Review and assess change requests, ensuring they are properly documented and aligned with business objectives.
• Conduct thorough risk assessments and impact analyses for proposed changes, identifying potential risks and mitigating strategies. Evaluate the potential impact of changes on existing systems, services, and processes
• Collaborate with stakeholders to plan and schedule changes effectively, minimizing disruption to services and operations. Coordinate change activities across teams, ensuring all necessary resources are available and engaged
• Maintain accurate documentation of all changes, including change requests, approvals, implementation plans, and post-implementation reviews. Generate regular reports on change management activities, highlighting key metrics and trends
• Identify opportunities for process improvement within the Change Management framework. Implement corrective actions and enhancements to optimize efficiency and effectiveness.
• Facilitate effective communication with stakeholders throughout the change lifecycle, providing updates on change status, potential impacts, and resolution of issues or conflicts.

What We're Looking For:

• Bachelor's degree in Computer Sciences, Business or related fields, or equivalent experience
• ITIL4 Foundation certification is required
• 3+ years of relevant Change Management experience within a large-scale IT environment
• Solid understanding of IT infrastructure components, systems , and technologies
• Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA
• Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks associated with changes
• Fluent in English, any additional languages are a plus

Extra Skills That Set You Apart:

• Knowledge of DevOps practices
• Experience in the implementation and management of a CMDB

We Offer You:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you
• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Modern "smart office" locations providing agile workspaces. Our state-of-the-art campus is equipped with areas to co-create, network, and chill
• International, dynamic & inclusive working environment with attractive additional benefits.
• The pride to work for a B Corp certified company and one of the world's most trusted brands.

The Hiring Process:

• Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).
• Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview.
• Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail.
• Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration.
• Leadership & HRBP Interaction: Candidates will have a discussion with our leadership team & HRBP.
• Feedback: After interviews, we provide feedback to all candidates.
• Job Offer: Successful candidates will receive a formal offer.
• First Working Day: Once the offer is accepted, we'll welcome you on your first day

About Nespresso:
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood